Trial Experience Specialist (Inside Sales)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Trial Experience Specialist (Inside Sales) based in United States. This role sits at the critical intersection of sales, customer success, and product education, focused on shaping a prospect’s very first experience with a powerful SaaS platform. You will engage with new users during their trial journey, helping them understand value, overcome friction, and activate key features that lead to conversion. Acting as a trusted guide, you will deliver consultative demos, answer pre-sales questions, and proactively reach out across multiple channels to maximize engagement. The role requires a blend of sales instinct, technical fluency, and customer empathy in a fast-paced, performance-driven environment. You will collaborate closely with cross-functional teams to ensure prospects receive a seamless and compelling onboarding experience. This is a high-impact role where your ability to communicate value quickly directly influences trial-to-paid conversion and customer success. Accountabilities: Identify, engage, and nurture prospective customers throughout their trial journey to drive activation and conversion. Conduct consultative sales conversations and product demonstrations via Zoom to showcase platform value and use cases. Align product solutions with customer goals, business needs, and desired outcomes to support decision-making. Manage inbound and outbound engagement across phone, SMS, email, and live chat to maximize trial participation. Educate prospects on platform capabilities, including marketing automation, CRM, funnels, and digital growth tools. Provide timely technical and product support during the trial period to reduce friction and improve adoption. Collaborate with cross-functional teams to refine engagement strategies and improve customer experience. Maintain accurate tracking of prospect interactions and pipeline activity within CRM systems. Apply judgment to tailor outreach strategies and improve conversion outcomes through continuous optimization. Requirements: 0–2 years of experience in sales, customer service, SDR, or a related client-facing role (SaaS experience strongly preferred). Strong communication and presentation skills, with the ability to simplify technical concepts for non-technical users. Familiarity with SaaS tools such as CRM platforms, marketing automation, funnels, and social media tools is a plus. Ability to conduct product demos and engage confidently with prospects across multiple channels. Strong organizational and time management skills, with the ability to handle multiple prospects simultaneously. High learning agility and ability to quickly understand complex software platforms. Self-motivated, proactive, and comfortable working in a performance-driven, fast-paced environment. Critical thinking and problem-solving skills with a focus on customer outcomes and conversion impact. Experience with tools such as Google Suite, Zoom, Slack, and social media platforms is preferred. Benefits: Competitive annual salary range of $44,000 – $58,500 Performance-driven environment with clear impact on conversion and growth outcomes Remote-first work flexibility within the United States Opportunity to work at the forefront of SaaS customer acquisition and trial optimization Hands-on experience with modern CRM, marketing, and sales enablement tools Strong cross-functional collaboration with sales, product, and customer success teams Career growth opportunities within a fast-scaling, high-performance organization Exposure to end-to-end SaaS customer lifecycle, from trial to paid conversion How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1