Travel Technology Architect

Apply Description This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, ID, IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, TN, TX, VA, WV Core Values At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership. Summary The Travel Technology Architect is a senior-level subject matter expert responsible for the strategy, architecture, and execution of Fox World Travel’s enterprise travel technology ecosystem. This role serves as the primary technology liaison for key enterprise clients, leads the architecture and planning of complex Travel Technology initiatives, and partners cross-functionally across Client Solutions, Business Travel Operations, Sales, Marketing, and Technology teams to design scalable, innovative, and customer-centric solutions. The Travel Technology Architect bridges business strategy and technical execution, ensuring that Fox’s GDS, Mid-Office, Agent Desktop, automation platforms, and operational technologies are architected for performance, scalability, and competitive differentiation A day in the life of a Travel Technology Architect at Fox may include: Strategic Architecture & Technical Leadership Leading the end-to-end architecture and solution design for large-scale Travel Technology initiatives. Designing scalable and secure integrations across GDS platforms (Travelport+, Sabre), Mid-Office systems, Agent Desktop tools, automation platforms, reporting systems, and third-party solutions. Establishing architectural standards, best practices, and governance for the Travel Technology ecosystem. Evaluating emerging travel distribution strategies (NDC, Direct Connect, API integrations) and recommending strategic direction. Providing thought leadership on system scalability, performance optimization, automation, and operational efficiency, while delivering executive-level insights and aligning technology roadmaps for strategic accounts. Serving as the escalation point for complex technical challenges impacting enterprise clients. Acting as the primary Travel Technology liaison for Fox’s top and most complex customers. Participating in high-level customer meetings, QBRs, and sales engagements as the technology authority. Translating client business requirements into technical architecture and delivery plans. Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Cross-Functional Leadership Partnering with Client Solutions teams to design bespoke technology solutions that align with client program goals. Partnering with Business Travel Operations to ensure our technology solutions align with frontline workflows. Collaborating with Development, Automation, and Infrastructure teams to implement cost-effective, high-quality solutions. Driving cross-functional alignment between Technology, Operations, Client Solutions, and external vendors. Ensuring large initiatives are delivered with clear documentation, structured planning, and defined success metrics. Maintaining a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement. Innovation & Continuous Improvement Identifying opportunities and driving continuous improvement across architecture, documentation, and delivery processes to automate manual processes and improve operational efficiency. Evaluating vendor technologies and conducting technical due diligence. Recommending new tools, platforms, and integrations that enhance client and associate experience. Staying ahead of industry trends in travel technology, distribution models, and automation. Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed. Governance & Documentation Establishing architectural documentation standards and maintaining enterprise-level system documentation. Documenting standard operating procedures for all automation tasks and customer-facing technologies under the guidance of senior team members. Documenting solution designs, integration points, system dependencies, and technical roadmaps. Ensuring data integrity, compliance, and security standards are met. Maintaining confidentiality of Fox World Travel business practices and client information. Leadership & Mentorship Serving as a technical mentor to Travel Technology team members. Providing guidance on complex troubleshooting and solution design. Elevating team capability through collaboration, documentation standards, and architectural review. Modeling Fox’s culture of engagement, collaboration, and innovation. Other duties, projects and alternate assignments as determined by business need. Requirements This opportunity might be for you if you have: 5+ years of progressive experience in travel technology, systems architecture, or enterprise solution design. Deep expertise in Global Distribution Systems (Sabre/Travelport+ preferred). Strong knowledge of mid-office systems, quality control tools, scripting/automation platforms, and agent desktop technologies. Experience with API integrations, NDC, and evolving airline distribution strategies. Experience leading large-scale technology initiatives. Proven ability to engage directly with enterprise-level clients. Strong understanding of business process analysis and operational workflows within Business Travel. Exceptional analytical and systems-thinking capability. Ability to translate complex technical concepts into business language. Strong solution design and architecture planning skills. Executive-level communication and presentation skills. Excellent documentation and governance discipline. Sound judgment and strategic decision-making ability. Strong change management capability. You’ll love this job if you: . Enjoy solving complex problems that sit at the intersection of technology and business. Thrive in customer-facing environments. Can zoom out to see the enterprise architecture and zoom in to solve a workflow issue. Are curious, innovative, and driven to improve systems continuously. Are comfortable being the most technically accountable person in the room. Occasional business travel, overnight stay may be required for training events and to visit Fox World Travel locations. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time. While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus. The incumbent may occasionally be required to lift up to 50 pounds. Work Environment The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets. For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard. We acknowledge that attracting and retaining the best talent is key to our strategy and success as a company. As a result, we strive to structure competitive compensation offers to ensure we are able to attract the best candidates. The estimated base pay range for this position starts between $90,000 and $110,000 annually, less applicable withholdings and deductions, and is paid on a bi-weekly basis. The salary range provided represents our good faith estimate as to what our ideal candidates are likely to expect. We structure our offers within the range based on location, experience, education, industry knowledge, technical and communication skills, market conditions, and other factors that may prove relevant during the interview process. Eligible positions may receive additional incentive or commission, as outlined in applicable program details. Each benefit is subject to eligibility requirements as specified in plan documents, and Fox World Travel reserves the right to modify the benefits it offers. If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives , we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don’t hesitate to apply online at www.foxworldtravel.com/careers . Fox World Travel, the best place to work, grow & succeed! Join The Fox Family today! Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work. Please review our Privacy Policy at https://www.foxworldtravel.com/privacy-policy/ to see how we protect and manage your submitted data.