Location: Remote in Portugal OR Hybrid in Lisbon (Office Options)
Employment Type: Full-time
If you have
GDS experience
and a passion for excellent B2B service, this is your opportunity to make a
global impact
.
What You'll Do (Your Responsibilities)
As a key expert and primary point of contact for our business clients, you will:
Personalized Support:
Provide dedicated and personalized support to business travelers.
Problem Solving:
Proactively solve travel and technical issues, ranging from simple queries to urgent emergencies.
Industry Expertise:
Stay updated with travel industry knowledge to ensure the delivery of best-in-class service.
Continuous Improvement:
Collaborate with global teams and share essential feedback for the continuous improvement of products and processes.
Client Relationships:
Meet and exceed performance targets while building strong relationships with clients.
What We're Looking For (Your Profile)
To succeed in this role, the following qualifications are
mandatory and essential
:
Language Skills:
Professional fluency in English (C1+)
is required.
GDS Experience:
Proven experience
in using
GDS systems
(
Sabre, Amadeus, or Galileo
is mandatory).
Service Background:
A history in
customer service
, preferably within the travel, tourism, or hospitality sectors.
Soft Skills:
Metrics-driven, with excellent communication skills and a facility for collaboration.
Technical Knowledge:
Familiarity with modern tools (e.g., Gmail, Zendesk, Slack, Salesforce is a bonus).
Availability:
Flexibility to work
rotating schedules
(Monday to Sunday, between 7 AM and 10 PM).
What You'll Get (Your Benefits)
Competitive salary + performance-based rewards
Comprehensive medical, dental & vision plans
Paid parental & bereavement leave
Mental health support
Commuter benefits & connectivity stipends
A dynamic, international team with career growth opportunities
Ready to
elevate your career in corporate travel management
?
Apply now
and make an impact on a global stage!