Transaction Closing Support, Analyst - QC - (REMOTE)

We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Quebec. Who is eXp? Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us! What you will do: The Transactions Closing Support, Analyst is responsible for assisting the Transactions and Transactions Closing teams with administrative and operational tasks related to real estate transaction processing. This position plays a key role in helping maintain service levels, organization, and communication flow in a fast-paced environment. The ideal candidate is highly organized, detail-oriented, bilingual, and able to manage multiple priorities while supporting the team with daily operational tasks. Assist the Transactions and Transactions Closing teams with administrative and support tasks Monitor and respond to emails and internal requests in a timely manner Follow up with agents and external clients regarding missing documentation or required information Help maintain transaction trackers, spreadsheets, and internal systems updated Support data entry in systems such as EZMax, BrokerWolf, Skyslope, and BackOffice Assist with deposit verification and transaction status follow-ups Help prepare files prior to payout processing Communicate professionally with agents, notaries, and internal departments Assist with workload distribution and backlog management during high-volume periods Maintain organization and accuracy of transaction records and documents Perform related administrative and operational tasks as assigned Technology Leadership & Enablement: Accountable for driving technology adoption, agent enablement, and digital innovation aligned to eXp’s agent-centric, cloud-based brokerage model. Technology Leadership Responsibilities: Champion adoption and fluency across eXp’s core platforms (e.g., Skyslope, Slack, CRM of Choice, My eXp etc.). Partner with internal tech and training teams to pilot, localize, and operationalize new technology rollouts. Monitor province-wide agent adoption metrics, flag friction points, and recommend solutions. Provide frontline support to agents and staff on transactions, system navigation, and tech compliance workflows. Agent & Staff Enablement: Lead or co-facilitate provincial training sessions on regulatory updates and new systems. Collaborate with national teams to tailor training resources for provincial requirements. Maintain a resource library or knowledge base to reduce repetitive agent inquiries. Innovation & Feedback Loop: Liaise between field operations and national tech teams to identify local challenges. Participate in innovation pilots (e.g., DocAI testing, automation workflows). Share insights on agent satisfaction and tech blockers to inform upgrades and enhancements. How you will make an impact: Perform designated job tasks efficiently and within the provided time frame. Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels. Attend virtual meetings, provide updates on progress, and actively participate in discussions. Adhere to company policies and guidelines, including data security and confidentiality. Complete assigned projects, assignments, or tasks with attention to detail and quality. Manage and prioritize workload effectively to meet deadlines and deliver results. Continuously update job knowledge by participating in training opportunities or self-directed learning. Collaborate with colleagues on shared documents or projects using remote collaboration tools. Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges. Ensure availability and responsiveness during agreed-upon working hours. Education & Experience: High school diploma required or equivalent years of applicable experience Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Must be Bilingual in English and French Computer experience essential Knowledge of Google Docs & Sheets, and eZmax is an asset Must be responsible, dependable and trustworthy Task-oriented, organized, pays attention to details, follows systems, team-worker Works well under time restraints and in a fast paced environment. Remain adaptable and willing to help How you will grab our attention: Agile/Flexible attitude Strong attention to detail required Excellent customer service abilities: written and verbal communication must be superb Excellent critical thinking and problem solving skills Team player - able to complete individual tasks as well as work on a team to accomplish a goal Excellent communication skills both written and verbal Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking Dedicated home-office/work space Aptitude for using online platforms and softwares to work remotely If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! What eXp provides: Employer paid Medical coverage, as well as Dental & Vision benefits Company supplied equipment; laptop, monitor, headset RRSP with up to a 4% match Fully remote environment Amazing company culture EEO Statement: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.