Training Manager

Training Manager LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees. Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program. ✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper , a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline. Our mission: To make people feel that they belong and have a purpose. To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to: 🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites, 🎯 Transform employees into real ambassadors of their company, 🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips, 🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences. With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation. If these core values sound like you: "be bold, do amazing things" , "say what you mean, do what you say" , "one team, same mission" , "always be evolving" : apply now! *Team* Established in January to streamline our expanding operations and standardize our workflows, the Customer Experience team focuses on empowering both our internal squads and our clients. At the heart of this mission is our Academy sub-team, which prioritizes client enablement through expert-led training sessions and robust onboarding programs. Simultaneously, the Academy equips our internal teams with the essential tools they need to stay fully trained. To ensure scalable success, we also design high-quality instructional materials and digital resources, driving seamless, autonomous learning for every client we support. *Missions* Deliver training to our customers according to their use cases, and to enhance our Training offer based on Customer needs. Ensure product training to our Clients to enable them on our Lumapps Solutions Enable our new Lumies (PS, CSM, Sales) on our Lumapps Solutions Provide internal and external learning material and resources working closely with our Product team to engage our Lumapps ecosystem on our product vision and evolution. Contribute to our Partner and Customer Community (The Hive) sharing tips, best practices and useful documentation. Share internal and external feedback to our Product team, contributing to our Product evolution. Contribute to our LumAcadamy project building relevant training paths and knowledge base for our Customers, Partners and Lumies. *Skills* A similar experience as Training Manager in a SaaS company Fluent in English and in French, German will be a plus Training path and training material creation (videos, tutorials, training deck, user guide) Micro learning knowledge You have a first experience of deploying a LMS Team work, ability to respect your services agreement Customer relationship and satisfaction Interest for technical items (user management, API, integration with Google and Microsoft services) 💡 Why You’ll Love Working at LumApps We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer: 🏡 Hybrid work model – 2 days at the office, 3 days remote 🕒 RTT days – ~10 extra days off per year 💳 Meal vouchers (SWILE) + free snacks & coffee 🧘‍♀️ Yoga classes - Take a mindful break in our Paris office 👶 Supportive parental leave and family moments — yes, even a Christmas party for your kids ! 🛡️ Health insurance (ALAN) – 60% covered + full life & disability cover 🎉 Afterworks, team celebrations & seasonal parties 💻 Equipment of your choice 🗣️ French & English lessons , professional development & access to Leeto CSE We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences. Department Customer Success Management EMEA Locations Paris, Tassin-la-Demi-Lune, Bordeaux, Lille, Lyon Remote status Hybrid Paris Tassin-la-Demi-Lune Bordeaux Lille Lyon LumApps is... A company that has been growing for more than 10 years Nearly 400 Lumies worldwide More than 700 customers Offices in Austin, Paris, Lyon, Lille, Sophia-Antipolis, London, Tokyo, Hamburg and Barcelona Our greatest pride? Our talents come from a variety of backgrounds and are passionate about creating a unique, powerful solution that delivers the best possible employee experience. About LumApps LumApps is an Employee Experience Platform that helps organizations thrive in a digital environment by connecting and empowering employees with purpose and belonging. Founded in 2015 Co-workers 400