About Us
Based in Canada but serving clients throughout North America, Virtual Professional is not a post-pandemic organization. Established in 2008, our core belief in the transformative power of remote work has been the driving force behind our mission.
Virtual Professional has evolved into a dynamic platform, attracting attention for our innovative model. We are dedicated to being the bridge between the remote job needs of North American companies and the top-tier Latin American professionals. Our commitment extends to ensuring the financial stability of our Virtual Professional Partners (VPPs) and creating optimal conditions for them to deliver exceptional services. For our client companies, we offer a seamless recruitment process, providing access to a pool of skilled professionals that drives profitability and business growth.
Job Description
This is a remote position!
As a Tracking Coordinator, you will play a crucial role in ensuring we
exceed our client’s KPI expectations. You will be the primary liaison between our
Carrier Sales Representatives, Account Operations Team, and our partner
carriers.
Building and maintaining relationships with partner carriers
Monitor loading, unloading and appointments – follow up with customers
regarding delays, missed appointments and late arrivals
Identifying potential problems before they occur
Ensuring that any problems such as delays, accidents, etc., are
communicated immediately to our Account Operations and Carrier Sales
Teams
Demonstrates professionalism, positive attitude, and exceptional
telephone etiquette.
Assist other team members when required.
Requirements
If you are an expert multi-tasker, active listener, and excellent communicator with a friendly and confident personality. You love getting to know people and building lasting relationships. You display empathy when dealing
with carriers and use emotional intelligence to guide your interactions. This job is for you!
Benefits
100% remote
Schedule:
Evening (4:00 PM- 1:00 AM)
schedule TBD
This it's a Bilingüal Position
40 hours per week
We provide the equipment
Culture of Respect, Expertise, Collaboration and Entrepreneurship
Work with a team that Supports and Respects each other at a company
where Diversity & Inclusion is a Celebrated!
If you have ideas that you wish someone would listen to - tell us! We love
the Entrepreneurial spirit, and we strive for Continuous Improvement!