Total Rewards Manager

Additional Comp Info Salary based on experience. Overview Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Total Rewards Manager in Anaheim, CA. This is a hybrid position (3 days on-site/2 days remote). The Total Rewards Manager will lead the design and delivery of comprehensive compensation and benefits programs within the organization. The position plays a vital role in ensuring our rewards programs attract, retain, and engage top clinical and non-clinical talent while aligning with our mission of delivering exceptional patient care. Provides expertise in healthcare benefits administration alongside growing leadership in compensation strategy. Partners with brokers and insurance carriers to resolve issues regarding eligibility and claims. Provides a high level of customer service at all times. Conduct all benefits-related auditing and reporting. Plans and conducts all benefits-related training: open enrollment, new hire orientation, and benefits enhancements. At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including: A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. Benefits coverage starts after one full month of employment! Generous vacation, sick, and holiday benefits! Generous 401(k) matching contributions and more! To view our detailed benefits guide, please visit our career site at www.pposbccareers.org Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Licensure and/or Certification Requirements: Certified Compensation Professional (CCP) highly preferred. Minimum Education: Bachelor’s degree in Human Resources or related field preferred; or, an equivalent combination of training and work experience. Minimum Work Experience: A minimum of 8–12 years of progressive experience in Human Resources, with a strong foundation in healthcare benefits and compensation. A minimum of 5-10 years of progressive experience in Total Rewards. Experience in a healthcare setting is preferred. Strong knowledge of HRIS and online benefit enrollment systems required; UKG knowledge preferred. Supervisory Experience: A minimum of 5 years of human resources management experience. Demonstrated ability as an effective leader, including coaching and team-building skills. Strong written, verbal, and interpersonal skills. Budgeting experience. Excellent strategic planning skills. Must be self-motivated and have the ability to work without direct supervision. Other Requirements: Strong commitment to quality healthcare and excellent customer service. Accuracy and attention to detail essential. Ability to organize and prioritize highly detailed tasks. Excellent written and verbal communication skills. Ability to demonstrate mature judgment, initiative, and critical thinking. Ability to relate to diverse communities. Proficient in Excel, MS Word, and PowerPoint software. Professional appearance and attitude. Availability to work flexible hours, as required. Agency Standard Requirements: Strong commitment to quality healthcare and excellent customer service is required. Must thrive in a fast-paced, rigorous environment with changing priorities. Ability to meet deadlines and work under pressure. Must demonstrate high-level computer skills, including Microsoft Word, Excel, and Outlook. Experience with electronic medical records may also be required. This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required. Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees. Responsibilities Essential Functions: Essential functions encompass the required tasks, duties, and responsibilities performed as part of the job and the reason the job exists. Total Rewards Strategy & Execution Design, implement, and manage total rewards programs, including compensation, incentive pay, and employee benefits, aligned with healthcare industry standards and compliance requirements. Develop and maintain salary structures, incentive plans, and job architecture frameworks that support workforce planning and talent retention. Partner with People & Culture and operational leaders to assess and refine reward strategies based on organizational goals and workforce trends. Guides annual merit increases, bonus programs, shift differentials, incentive-pay metrics (quality, productivity), and executive compensation planning. Ensures compliance with California wage-hour laws, FLSA, salary-range transparency mandates, and equal pay/equity audits. Collaborates with finance and department leaders to align budgeted compensation plans with staffing strategies. Analyzes compensation data and produces dashboards on pay equity, turnover, and budget adherence. Conduct compensation benchmarking and job evaluations using compensation surveys and tools. Guide physician and clinical compensation, retention bonuses, and union/non-union pay structures. Monitor internal equity, market competitiveness, and pay transparency initiatives across the organization. Benefits Manages healthcare benefits programs, including HMO/PPO plans, vision, dental, life, disability, nursing-specific perks, wellness, and EAP programs. Ensures compliance with California-specific and federal regulations — ACA, ERISA, HIPAA, COBRA, and state mandates like Cal COBRA and Mental Health Parity laws. Oversees filings and reporting: ACA forms (1094/1095), Form 5500, Summary Plan Descriptions (SPDs), and California insurance disclosures. Manages vendor relationships (insurance carriers, brokers, TPAs) under strict healthcare cost-containment and employee satisfaction guidelines. Leads annual renewals, benefit communications (SBC, plan summaries), and open enrollment tailored to clinical and non-clinical staff. Lead People & Culture management team in completing benefits reporting requirements. Leaves of Absence Oversees complex leave policies, covering FMLA, CFRA (California Family Rights Act), PDL (Pregnancy Disability Leave), PFL (Paid Family Leave), ADA accommodations, STD/LTD, workers’ comp leave, and medical leaves specific to healthcare settings. Acts as the subject matter expert on California’s leave statutes and supports the interactive accommodation process within healthcare contexts. Manages vendor and third-party leave administrators to ensure accurate tracking, timely benefit continuance, and integration with payroll/HRIS systems. Trains HR partners and managers on leave eligibility, documentation requirements, return-to-work protocols, and accommodations. Reviews leave usage trends and leverages insights to reduce absenteeism and maintain staffing effectiveness while ensuring compliance and patient care continuity. General Manages the day-to-day responsibilities of the benefits team. Ensure that the People & Culture Department has an internal and external reputation of competency, fairness, confidentiality, and the highest level of customer service. Remain current on all applicable labor laws, regulatory compliance, and standards of practice relating to the position. Uses, protects, and discloses employee protected health information (PHI) in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and company guidelines. Non-Essential Functions : Other duties as assigned. PHYSICAL REQUIREMENTS: The physical requirements of this position are identified below. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. CORE COMPETENCIES – WE CARE: Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service. Handles problems quickly and efficiently. Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments. Equitable: Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment. Values and uplifts our collective diversity within in our agency. Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality. Follows all policies and laws that protect private & privileged information. Accessible: Is available and approachable to others, open-minded, fair and non-defensive. Appreciates constructive feedback and is a team player. Demonstrates good listening skills. Respectful: Values diversity and treats everyone with dignity and courtesy. Dependable and courteous of other people’s time and commitments. Empathetic: Demonstrates interest and understanding in other people’s feelings, attitudes and reasoning. Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.