Total Product Support Engineer

Total Product Support Engineer Total Product Support Engineer – Semiconductor ALD Solve complex technical challenges at the forefront of semiconductor technology. Beneq is looking for a Total Product Support Engineer to join our Semiconductor ALD Business Unit in a global role supporting semiconductor customers worldwide. In this role, you’ll become one of Beneq’s key technical experts, helping customers and field teams solve challenging equipment and process issues while driving continuous product improvement together with R&D and Product Management. This is a highly visible role combining hands-on troubleshooting, customer interaction, and product development collaboration. You’ll work closely with cutting-edge ALD technology, international customers, and multidisciplinary teams - making a direct impact on product performance and customer success globally. If you enjoy solving difficult technical problems, working independently, and collaborating with experts across teams and cultures, this could be an excellent next step in your career. Your Role As a Total Product Support Engineer, you will support Beneq’s Semiconductor ALD products throughout their lifecycle - from field issue resolution to continuous product improvement and future product development support. You’ll work closely with customers, Field Service Teams, Product Management, R&D, Quality, and Manufacturing to ensure our products deliver high performance, reliability, and customer satisfaction worldwide. This role combines technical expertise, analytical problem-solving, and customer collaboration in an international environment. The position includes global travel to customer sites and Beneq locations. What You’ll Be Doing Act as a technical expert supporting customers, field service engineers, and internal teams Diagnose and resolve complex equipment and process-related issues remotely and on-site Lead and support root cause analysis and product reliability improvement activities Collect and analyze customer and field feedback to identify improvement opportunities Collaborate with R&D and Product Management to enhance product performance and serviceability Participate in failure analysis, FMEA, and corrective action activities Support new product introduction (NPI) and service readiness Create and maintain technical documentation, troubleshooting guides, and training materials Deliver technical support and training for internal teams and customers Support technical discussions, demonstrations, and customer interactions when needed What We’re Looking For Bachelor’s or Master’s degree in mechanical, chemical, electrical, automation engineering, or another relevant technical field Experience in semiconductor equipment, semiconductor processes, or related high-tech industries Strong troubleshooting and analytical problem-solving skills Ability to work independently while collaborating effectively across teams Strong communication and interpersonal skills Customer-focused mindset with a proactive and structured approach to technical challenges Excellent English language skills Willingness to travel globally approximately 70 days per year, including longer customer site visits when needed Nice to Have Experience with ALD or other semiconductor deposition technologies Experience in product support, field service, equipment troubleshooting, or process engineering Familiarity with FMEA, FTA, Ishikawa diagrams, or other quality and reliability tools Knowledge of semiconductor manufacturing equipment and processes Experience with PLM systems, ERP/CRM tools, or technical documentation practices Chinese language skills Why Join Beneq? At Beneq, you’ll work with world-leading ALD technology in a collaborative and innovation-driven environment where technical expertise is highly valued. You’ll join a skilled international team working on advanced semiconductor solutions with customers around the world. We believe in giving people responsibility, opportunities to grow, and the freedom to contribute ideas that make a real difference. We offer: Competitive salary and benefits An international and supportive working environment Opportunities for professional growth and global exposure Meaningful work with cutting-edge semiconductor technologies A role where your expertise directly impacts customer success and product development How to Apply Ready to take the next step? Submit your application, including your CV and salary request, by 14th June. We encourage early applications, as interviews may begin during the application period. Please note that we only process applications submitted through our recruitment system. For further information regarding the position (please do not send applications by email), kindly contact TPS Manager Matti Heinonen at [email protected]. Beneq is the home of atomic layer deposition. Our mission is to be dedicated to the success of the More-than-Moore device makers by delivering best in class, innovative, and flexible ALD equipment and service solutions. In 1984, we established the world’s first industrial production using ALD. Today, we lead the market with products for semiconductor device fabrication, R&D, and varied ALD solutions. We operate globally and employ 170+ people on three continents. We are a unique employer that combines the hands-on, dynamic mindset of a fast-growth startup with the solid funding and resources of a larger enterprise. Beneq’s team of engineers and experts are committed to delivering world class ALD solutions and enabling technology mega trends through advanced solutions. Beneq is headquartered in Finland with legal entities in the USA and Japan. Osasto Semiconductor ALD Locations Olarinluoma 9, Espoo, Finland Remote status Hybrid About Beneq Today, Beneq is the most recognized provider of premium ALD equipment and R&D services for top tech companies and leading universities worldwide. We are an internationally operating and financially stable company, but still small enough for you to make a difference. At Beneq, you can develop your skills through exciting opportunities together with Fortune 500 listed companies, as a part of a global industry. With us, your impact on the world is made concrete. Realize your potential by collaborating with our dynamic team in delivering atom-scale answers to planet-sized questions. www.beneq.com