Time Critical Account Manager - Cargo

Overview Role Purpose: As a member of Air Partner Cargo, the Time-Critical Account Manager (Cargo) is responsible for managing and growing key client relationships within the time-critical vertical. This involves providing tailored solutions to meet clients' critical transportation needs and the booking and execution of time critical shipments. The Account Manager will act as the primary point of contact, coordinating with vendors, operators and client suppliers to deliver exceptional service, optimize efficiency, and drive revenue growth. Success in this role requires a deep understanding of time-critical logistics, strong problem-solving skills, and the ability to perform under pressure. The ideal candidate will proactively manage client expectations, anticipate challenges, and deliver innovative solutions to maintain service excellence in a fast-paced environment. This role will be home based with no direct reports. The role begins on a training schedule during standard business hours. Once key milestones are met and training is successfully completed, the position transitions to a rotating day/night shift pattern. Responsibilities Accountabilities · Provide a variety of Time Critical Services, including Hand Carry (OBC), Next Flight Out (NFO), partial and full charters, hybrid solutions, and road transport, while enhancing Air Partner’s brand awareness among customers and suppliers. · Rotational shifts outside regular working hours are required and demonstrate the ability to perform efficiently in time-critical and challenging situations · Ability to grow relationships and communicate effectively with customers and vendors. · Understand aircraft and truck types, both in size and capabilities · Route, Track & Trace loads in process · Identify, communicate, and resolve any issues with shipments · Ensure delivery of KPI’s while displaying the values & behaviours expected. · Promoting the Time Critical services to Air Partners clients within the US region. Qualifications Candidate Requirements · High School Diploma, Bachelor's Degree preferred · Experience in air freight or freight forwarding with a focus on Time Critical Services is an advantage. · Strong market knowledge of both airlines and customers · Experienced working in an international, multi-cultural environment · Outstanding organizational, prioritization and time management skills · Excellent written and verbal communication skills · Adaptable to change, competitive and highly motivated · Anticipates and intervenes, to recover a situation in a timely and constructive way What We Offer What We Offer: Compensation & Benefits At Air Partner Cargo, we believe in fair compensation based on experience, skills, and qualifications. The starting salary on offer for this position is $80,000 + commissions. We also offer a range of benefits designed to support your well-being and personal life, including: Competitive 401(k) A variety of additional programs and services in support of your total well-being About Air Partner Group, a Wheels Up Company Founded in 1961, Air Partner Group is a world-leading international aviation services group providing a range of air charter and logistic services to industry, commerce, governments, and private individuals, as well as civil and military organisations. Air Partner Charter comprises of group charter, private jets, freight, and specialist services. Group Charter charters large airliners to move groups of any size. Private Jets offers the Company's unique pre-paid JetCard scheme and on-demand charter for up to 19 people. Cargo provides logistics solutions to fly almost anything, anywhere, at any time. Air Partner works with Climate and Development experts Climate Impact Partners, to allow clients to offset carbon emissions in support of projects that not only cut carbon but also alleviate poverty and improve lives. Air Partner Limited is a Wheels Up company, the leading provider of on-demand private aviation in the U.S. and one of the largest private aviation companies in the world. Wheels Up is headquartered in New York City and operates in 25 locations across three continents and employs 2,700 professionals globally. Air Partner Group is ISO 9001:2015 compliant for commercial airline and private jet solutions worldwide. More information is available on the company's website (www.airpartnergroup.com) Air Partner is committed to creating a diverse, equitable and inclusive working environment for all employees, we do this via our Environmental, Social and Governance Strategy, our Diversity, Equity & Inclusion forum, and our Recruitment strategy. We encourage applications from all backgrounds, and we would love to hear from you.