TikTok Shop Operations Manager

TikTok Shop Operations Manager

Location: Remote (Ireland & Europe)

Location

This is a remote role.

Applicants can be based in Ireland or any active TikTok Shop market across Europe, including:

• Ireland

• United Kingdom

• Germany

• France

• Spain

• Italy

• Netherlands

• Belgium

• Poland

Responsibilities

• Register and onboard new TikTok Shop brands

• Manage TikTok Shop Seller Centre accounts

• Resolve registration and verification issues

• Handle account health, violations and appeals

• Work directly with TikTok support and escalation channels

• Support product listing compliance and platform requirements

• Monitor account health across multiple stores

• Communicate directly with clients regarding onboarding, compliance requirements and operational updates

• Troubleshoot operational issues affecting client stores

• Build and improve internal TikTok Shop processes and SOPs

About The Team

You will work alongside our existing content, commercial and client success teams.

Your role is focused specifically on TikTok Shop operations, allowing the wider team to focus on client acquisition, content production and brand growth.

This is not a sales role and it is not a content creation role.

Important

This role is not suitable for general virtual assistants, customer support agents or applicants without direct TikTok Shop experience.

We are specifically looking for somebody who has previously worked with TikTok Shop Seller Centre, a TikTok Shop Partner (TSP), TikTok Shop agency, ecommerce operations team or TikTok itself.

Applicants should have experience with:

• Seller registration and onboarding

• Account health and compliance

• Violations and appeals

• Verification and review processes

• TikTok Shop operational workflows

Experience successfully resolving registration issues, verification issues, compliance reviews, account violations or escalations is highly preferred.

Ideal Experience

• Experience using TikTok Shop Seller Centre

• Previous TikTok Shop, TSP, agency or ecommerce experience

• Experience onboarding brands onto TikTok Shop

• Experience handling compliance issues, account reviews, violations or appeals

• Strong problem-solving skills

• Organised and able to work independently

• Experience working directly with TikTok support, partner teams, TSPs or escalation channels is strongly preferred

Success In This Role

When a TikTok Shop issue arises, you’re the person who takes ownership and gets it resolved.

Whether that’s a registration issue, verification problem, compliance query, violation or appeal, you’ll play a key role in ensuring our brands stay live, healthy and growing on TikTok Shop.

Compensation

Contract role with competitive base compensation and performance incentives depending on experience.