Third Party and Partner Program Manager (Loan Servicing / Outsourcing Service Providers)

We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. About the Role: The Third-Party & Partner Program Manager will be accountable for the end to end management of third party operating partners supporting commercial finance program, with a primary focus on Loan Servicing Providers (LSP’s) and other critical operating partners. This role ensures partners operate as a true extension of Pathward’s commercial finance platform – delivering consistent service, regulatory compliance, operational resilience and scalable growth. This leader owns partner performance, risk oversight, contractual alignment, and strategic engagement. What You Will Do: Owns the end-to-end operating partner relationship, serving as the single point of accountability for performance, delivery quality, risk and strategic alignment for assigned commercial finance operating partners. Develops relationships with the partner executive team and facilitates connections across the companies as appropriate. Develops and executes a comprehensive vendor and partner management plan aligned with organizational goals, (focusing on quality, throughput, risk management, and cost-effectiveness), including how performance will be measured and improved over time. Supports the Path to Revenue by assisting with the vendor and partner selection processes, including proposal evaluation, and due diligence to ensure alignment with business needs and standards. Builds and maintains partner specific operating plans that align partner delivery to commercial finance strategy, including targets, initiatives, dependencies, and required support. (includes minimum monthly performance management meetings) Establishes, monitors and manages KPIs that demonstrate vendor and partner performance and implements corrective actions as necessary. Conduct regular reviews, drive corrective actions, and ensure sustained partner improvement. Leads third-party risk identification for assigned partners and work with business relationship leaders and control functions to develop remediation strategies. Ensure compliance with regulatory requirements and internal policies. Acts as the primary liaison with the partner for any internal or external audit needs. Oversees the negotiation, drafting, and execution of contracts as well as renewals, ensuring favorable terms and conditions for the organization. Works closely with internal stakeholders to align vendor and partner management practices with overall business strategy. Identifies opportunities for process improvements within vendor and partner management practices, leveraging technology and best practices to optimize servicing workflows, reporting, controls and overall operational efficiency. Maintains continuous communication and readiness, ensuring issues are surfaced early and resolved quickly. Other duties as assigned. What You Will Need: Bachelor’s degree in Business Administration, Supply Chain Management, or a related field; preferred. 8 years Vendor Management experience, ideally in financial services. Strong understanding of vendor management principles, contract negotiation, and risk management. Excellent interpersonal and communication skills, with the ability to influence and build relationships at all levels. Proven analytical and problem-solving skills, with a focus on data-driven decision-making. Experience with vendor management software and tools. Ability to thrive in a fast-paced, dynamic environment. The responsibilities listed above are not all inclusive and may be changed at any time. Salary range: $104,000– $174,000 The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future. This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more. #LI-Remote Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law. Who we are: Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws. Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – [email protected] Please click here to view Pathward's Applicant Privacy Notice. Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted. Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidate Scam Warning We encourage you to be cautious of hiring scams that impersonate Pathward. 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