Tenancy Administrator
A fantastic opportunity for an experienced administrator to join our Lettings Department to provide vital support to our Tenancy team.
We have a fantastic opportunity for an experienced administrator to join our Lettings Department to provide vital support to our Tenancy team. This is a hybrid role working between our Head Office in Springfield, Chelmsford, and from home.
At Beresfords, our staff are at the core of all that we do which is why we have an extensive rewards system to demonstrate our commitment to our staff. If you join Beresfords, you can also enjoy your birthday as an additional day off. Annual holiday entitlement increases with length of service, plus a lucrative referral programme which rewards staff financially for passing business opportunities to other internal departments, and so much more!
Duties will include (but not limited to):
· Liaise with Lettings Branch Managers to obtain and assess rent review recommendations.
· Manage the landlord rent review correspondence via DocuSign.
· Download and process landlord instructions for the coordinators to action.
· Prepare figures and supporting data for rent review recommendations and tribunal cases.
· Assist with the preparation and management of rent review tribunal cases.
· Process general enquiries from landlords and tenants.
· Maintain accurate and up-to-date property records on the internal CRM system.
· Provide administrative support to the team.
· Process and manage rent review data between Microsoft Excel and the CRM system.
· Assist with the preparation of tenancy notices.
Requirements
Essential:
. Previous Experience with Residential Lettings
. Proactive ‘can do’ attitude, with exceptional organisational skills and able to prioritise effectively.
· Excellent communication skills, both written and verbal.
· You will be a personable, team player, with a professional approach.
· Retain a strong attention to detail.
· IT proficient, you will be familiar with MS Office packages and able to learn quickly.
Salary and benefits
Basic salary circa £26,000 - £28,000 per annum, depending on relevant experience and will increase over time with progression.
We also offer a range of additional benefits including those listed below, plus fantastic career opportunities for those who desire a structured career path.
· Birthday day off
· Company pension
· Training and development opportunities
· Hybrid working
· Company events
· Referral programme
Hours of work
Monday to Friday, 8.30am to 5.30pm (no weekends).
Hybrid - 3 days at home one week and 2 days the next. A total of 10 days at home per every 4 weeks. Hybrid working will become effective upon completion of initial probationary period (normally 6 months). All candidates will work 5 days a week at Head Office up until this point.
Department
Lettings
Locations
Chelmsford Head Office
Remote status
Hybrid
About Beresfords Group
Beresfords Group has been delivering trusted property services for over 50 years. Established in 1968, we have grown to become one of the largest family-owned independent estate agents in Essex, with 17 branches proudly serving local communities.
From the very beginning, our focus has been on providing a truly personal service. We know that buying, selling, or letting a property can feel overwhelming, which is why our dedicated team works tirelessly to make the experience as smooth and stress-free as possible. By taking the time to understand each client’s needs, we’re able to offer tailored solutions that deliver real results.
It’s this reputation, built on trust, care, and expertise, that makes Beresfords such a rewarding place to build a career and where you can be part of a team shaping the future of property in Essex and beyond.
Founded in
1968
Co-workers
150