Telecom & Network Support Engineer

Telecom & Network Support Engineer Kick-start your telecom career at spotit. Deliver first-line network support, solve incidents, and grow alongside experts in a team that values trust, learning, and impact. At spotit, we help organizations stay connected and secure. We are looking for a proactive Telecom & Network Support Engineer to join our team and provide first-line support for our clients’ telecom and network environments. What you will do: Register, classify, and handle incoming telecom-related incidents and service requests. Provide first-line support for network connectivity and telecom platforms. Perform basic analyses to identify and resolve issues. Monitor the progress of open tickets and communicate proactively with users. Collaborate with second- and third-line teams for more complex technical issues. Document solutions and contribute to our knowledge databases. What we are looking for: Strong communication skills and a service-oriented mindset. Analytical and problem-solving approach with good prioritization skills. Curiosity and a keen interest in telecom technologies. Ability to work independently as well as in a team environment. Skills & Experience: Basic knowledge of telecom networks is preferred; experience with WDM technology is a plus. Experience with ticketing systems (e.g., ServiceNow). Knowledge of Microsoft 365 or Teams Phone is an advantage. Affinity with networking technologies. Fluent in Dutch with solid English skills. Match? Match made in heaven? We reward that! Competitive Salary: Enhanced with numerous benefits. Company Car with Charging Pass: So you’re covered on the road. Continuous Learning Opportunities: A wide range of training options to keep you growing. Legendary Team-Building Activities: Quarterly fun events that have become the stuff of spotit legends. A Passionate Team of Experts: Ready to share their knowledge and passion for what they do best. Are we the right match? Department Network Operations Center Locations Merelbeke Remote status Hybrid About spotit Spotit builds and manages cybersecurity and network strategies for companies. Thanks to strong focus and in-depth expertise, spotit has grown into the largest independent Managed Security Services Provider in Belgium. Today, 100+ experts provide high-quality services to more than 175 companies. Founded in 2014 Co-workers 100+