Technical Support Specialist for B2B with English + ES/PT

Imagine standing at the top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities to create memorable experiences. Backed by a passionate team, headquartered in London and with offices in Brno, Lisbon, and remote teams worldwide, we’re expanding rapidly across multiple markets and verticals. Our mission is to help businesses of all sizes scale and grow while preserving their unique identity and spirit. Be a part of something extraordinary, where your ideas and contributions truly matter. Let’s shape the future of travel together. Job Summary Ventrata is looking for a B2B Technical Support Specialist to help our clients with their issues. If you love problem-solving and are an excellent communicator, this is the role for you. Responsibilities and Duties Actively improve the customer experience; Work with clients and their employees to identify problems and advise on the solution; Recreate, troubleshoot and independently investigate reported issues; Collaborate with development teams, identify errors and report bugs via internal helpdesk; Master the support channels: Ventrata Chat, Slack and Helpdesk; Help with client onboarding and uploading data to our systems; Supporting internal teams with tasks beyond the job description.