About this role
Company Overview We are seeking a reliable and tech-savvy Technical Support Representative to join our support team. The ideal candidate will handle general inquiries and provide first-level technical support to users through phone, chat, and email. This is a full-time role offering training on our internal platform, with opportunities to grow in a supportive and collaborative environment. Key Responsibilities Respond to customer inquiries via phone, chat, and email in a timely and professional manner Provide basic technical support for software, user access, and general system navigation Create, update, and resolve support tickets using our ticketing system Escalate complex issues to appropriate internal teams when necessary Document all customer interactions and troubleshooting steps accurately Follow standard operating procedures and contribute to knowledge base updates Qualifications General knowledge of PCs and software applications (Excel, Java, HTML knowledge is a plus) Prior experience in a technical support or customer service role preferred Familiarity with ticketing systems and tools (e.g., Zendesk, Freshdesk) is an asset Knowledge of FileZilla and FTP clients is a plus Strong written and verbal communication skills Automotive background is an asset but not required Ability to work independently and troubleshoot effectively What we offer: Opportunities for growth and advancement Competitive compensation package, including Maxicare HMO Rate: $5 to $6 per hour Work Hours: Full-time, Eastern Standard Time business hours, Remote