Technical Support Engine(Canada | Romote)-Inverter

Company Description

LuxpowerTek, established in 2017, specializes in providing state-of-the-art inverter technology to integrators, installers, and users in the carbon-neutral era. With over 70% of the team dedicated to R&D, LuxpowerTek has become a prominent high-tech supplier in the global solar industry. To date, more than 300,000 of its systems are installed worldwide across diverse applications such as hybrid, off-grid, AC coupling, and DC coupling scenarios. The company offers innovative monitoring solutions and prioritizes exceptional service for both residential and commercial users. LuxpowerTek is steadfast in its mission to help users harness solar energy and improve their quality of life.

Role Description

We are a global manufacturer of residential solar inverters and energy storage systems, working closely with professional installers and distributors across North America.

We are seeking an Electrical Technical Support Specialist to support our solar and battery storage products. This role is ideal for someone with an electrical or energy-related background who enjoys problem-solving, learning complex products, and supporting real-world installations.

You will work directly with solar installers, technicians, and end users, providing technical guidance on inverter configuration, system operation, and troubleshooting. This is a hands-on technical role, not a general IT or software support position.

Key Responsibilities

1.Technical Support & Troubleshooting

Offer technical support for solar inverters and energy storage systems via phone, email, WhatsApp and online meetings. Diagnose faults arising from on-site installation, configuration and daily operation.

2.Installer & Customer Support

Provide professional, patient and precise technical assistance to solar installers and end users. Clearly interpret system running status, parameter settings and practical functions.

3.Product Training & Knowledge Sharing

Take part in regular product training and keep learning updated product functions. Deliver online training and product demonstrations for installers and business partners. Occasional on-site training and industry event attendance required with limited business trips.

4.Case Documentation & Collaboration

Record service cases, troubleshooting solutions and frequent problems. Share technical insights with internal teams to elevate service quality and product expertise.

5.Cross-Regional Collaboration

Cooperate with overseas engineering and support teams to resolve sophisticated technical failures.

Requirements

1.Education / Background

1)Degree or diploma in Electrical Engineering, Power Engineering, Renewable Energy, or a related technical field;

2)Hands-on experience with solar PV systems, inverters, or battery storage is strongly preferred

2.Technical Skills

1)Solid understanding of electrical systems (AC/DC basics, single-phase systems, wiring concepts);

2)Ability to read wiring diagrams and understand inverter configuration logic;

3)Experience supporting hardware-based systems (not purely software or IT).

3.Communication

1)Fluent, professional English (clear spoken and written communication is essential);

2)Ability to explain technical concepts to non-engineers in a calm and structured manner.

4.Work Style

1)Self-motivated and able to work independently in a remote environment;

2)Strong learning ability and curiosity for complex technical products;

3)Organized, responsible, and comfortable handling real customer issues.

5.Mobility

Valid passport and ability to travel occasionally to the United States or attend industry events (limited frequency).