Technical Support - Emergency

Job ID: 3960 Location: Banilad Company: Visayan Electric Co., Inc. Department: VECO Distribution Services Department Employment Type: Probationary Work Arrangement: Hybrid Location: [Banilad, Cebu, Philippines] Job Level: Staff Business Unit: Distribution Utility/ Visayan Electric Power your future with AboitizPower. As a Technical Support - Emergency, you will be responsible for meeting or exceeding section targets and metrics by providing technical assistance to department operations which may consist of, but not limited to, receiving complaints and cases, generation and dispatching of work orders needed to address them, data extractions and handling, dashboard updating and materials monitoring and requisition. You will work closely with the Distribution Services team to deliver results, create positive community impact, and develop your skills in a supportive, purpose-driven environment. In This Role, Your Responsibilities Will Be: Handling complaints and cases and generates field / work orders needed to address it Dispatching field / work orders to working group on a periodic basis Providing updates and assists implementation of field / work orders assigned to working group Verifying provider's documents for billing and facilitate request for payment Acting as custodian to department's pertinent documents Facilitating issuance, returns and verifies condition of tools, working equipment and materials held accountable by the department To Succeed in this Role, we need someone who: Ability to ensure high accuracy in document verification and equipment inspections. Ability to efficiently dispatch tasks and maintain clear communication loops with working groups. What You Will Need: Education & Experience: Bachelor’s Degree Holder, preferably an Electrical Engineering Diploma At least 1 year working experience TESDA Lineman Accreditation Technical / Functional Skills: Experience managing the issuance, return, and condition audits of tools and equipment. Skills in document custodianship and maintaining departmental archives. Proficiency in Computer Skills in Handling emergency-related concerns Our Culture & Commitment to You: Powering Your Future At AboitizPower, we honor you not just as a professional, but as a person. Our promise is to provide a workplace where you can thrive through: Powered by People : We value your unique identity and ensure you feel supported, trusted, and empowered. Own Your Growth : Learn, grow, and advance through mentorship, leadership opportunities, and meaningful learning experiences. Why We Work : Purpose is part of every job here. Your efforts directly contribute to community upliftment, sustainability, and shaping the future of energy. Empowering Culture : Bring your full self to a workplace grounded in belonging and collaboration. Recognition that Matters : We celebrate both visible milestones and steady efforts, honoring the dedication you bring to our mission. About Us AboitizPower is the holding company for the Aboitiz Group’s investments in power generation, distribution, and retail electricity services. We are among the largest power producers in the Philippines, with a balanced portfolio of assets located across the country. We are also a major producer of renewable energy, with several hydroelectric, geothermal, and solar power generation facilities. Together, let’s power your future.