Technical Support & Customer Care Specialist (Bilingual – Dutch)

Technical Support & Customer Care Specialist (Bilingual – Dutch) Location: State-of-the-art offices in Athens, Greece Work Model: Hybrid (Work from Home available after onboarding) Department: Technical Support Application Deadline: 23February 2026 Are you a tech‑savvy professional with excellent communication skills? Do you enjoy helping customers while solving technical challenges? Join a Great Place to Work®–certified company and become part of a diverse, customer‑focused team that values empathy, innovation, and excellence. What Youll Do As a frontline support agent, youll provide high‑quality assistance to end users, resellers, and retail partners via phone, email, and chat . The role combines 40% customer care and 60% technical support , allowing you to apply both your people skills and technical expertise. Key Responsibilities Take full ownership of customer inquiries and proactively follow through to resolution Communicate clearly and professionally, demonstrating active listening and empathy Troubleshoot technical issues such as device power failures, webcam malfunctions, and connectivity problems Ask effective probing questions to identify root causes and provide accurate solutions Offer cost‑efficient, customer‑centric solutions Maintain detailed and accurate case documentation Navigate multiple systems efficiently in a fast‑paced support environment What Were Looking For Language & Communication Skills Native‑level Dutch (spoken and written) Excellent grammar and written communication skills Clear verbal communication with a neutral accent Strong active listening skills and emotional intelligence Soft Skills Customer‑oriented mindset with strong interpersonal skills Ability to remain calm and professional in challenging situations Strong time‑management and multitasking abilities Analytical thinking and problem‑solving attitude Willingness to learn, adapt, and grow through feedback Technical Skills Previous technical support experience is an advantage (not mandatory) Strong PC skills and familiarity with consumer electronics Confidence using multiple systems and troubleshooting ISP‑related issues Basic understanding of software updates, compatibility, and device ecosystems (PCs, laptops, tablets, smartphones) What We Offer Gross Salary: €1,300.00/month Productivity Bonus: up to €250.00/month , based on performance Transportation Allowance: up to €100.00/month , proportional to on‑site presence Comprehensive healthcare coverage Certified, paid training delivered by industry professionals Continuous professional development and career growth opportunities Free online Greek language courses Modern offices with relaxing break areas and strong community initiatives Inclusive, multicultural work environment recognized for excellence Employment Details Language: Dutch Position: Agent Work Schedule: Monday–Friday Working Hours: 11:00 – 19:00 Training Duration: 18 working days Training Start Date: 23 February 2026 Training from Home: No Work from Home after training: Yes Department Code: 904005 ERF Location: Athens – Northern Offices ERF ID: 31974 What Youll Need to Join EU citizenship or a valid Greek work permit / Certificate of Protection Native‑level Dutch and strong technical aptitude Hiring Process Application Review Online Language Assessments Client Interview