Technical Solution Consultant Lead (Salesforce Core)
Digital Alchemy, A global Marketing Automation Services Provider, provides marketing services and technical support to local and global organizations. We have a network of 8 offices spanning Asia and the Americas. Our philosophy is based on the interaction of 3 transformations, 1. Our personal Transformation to learn and develop, 2. Transformation of the markets we operate in through our work, and 3. Transformation of the world that we live in through the development and support of sustainable enterprises that benefit under privileged communities and reduce the degradation of our environment.
Digital Alchemy is an inclusive and diverse employer, we do not discriminate on any basis including gender, ethnicity, religious background, sexuality and any other factors, we actively recruit for a strong and diverse workforce.
Additionally, Digital Alchemy integrates social and environmental performance into our leadership culture. Managers are responsible for supporting sustainable practices, ethical operations, and initiatives that create positive impact.
As a manager, you will lead with a 'triple bottom line' mindset, ensuring that our marketing automation strategies drive value not only for our clients but also for our community and the planet.
Role Overview
As the Technical Solution Consultant Lead, you will serve as the primary architectural authority for our Salesforce ecosystem. You will lead the transition of our CRM strategy to an internal-led model, ensuring our Salesforce Core platforms (Sales, Service, and Loyalty) are scalable, secure, and integrated seamlessly with our enterprise landscape.
Responsibilities:
Technical Leadership & Architecture:
Own the end-to-end solution architecture for Salesforce Core, designing scalable integration patterns (API-led and event-driven) and making critical decisions on data modeling and security.
Development Oversight & Quality:
Lead hands-on development for complex components using Apex and LWC, while enforcing best practices, bulkification, and high code quality standards.
System Integration & Performance:
Architect robust integrations with external systems (ERP, POS, Data Platforms) and manage Large Data Volume (LDV) strategies to ensure optimal system performance and reliability.
Governance & CI/CD:
Establish and manage DevOps processes, including versioning and automated deployment pipelines, while defining internal development standards and governance frameworks.
Stakeholder Collaboration & Mentorship:
Partner with business stakeholders to translate requirements into technical roadmaps and provide technical mentorship and guidance to the development team.
Requirements:
Technical Expertise:
7-10 years of Salesforce experience; experience in Apex, LWC, and SOQL/SOSL.
Architecture:
Proven track record in designing enterprise-level, scalable Salesforce solutions and security models.
Integrations:
Strong experience with REST/SOAP APIs, Platform Events, CDC, and OAuth 2.0.
Delivery & DevOps:
Knowledge of Agile/Scrum and CI/CD tools like Copado, Gearset, or Git-based pipelines.
Certifications:
Platform Developer II; Application/System Architect is highly preferred.
Systems and business analysis skills, including delivery of high-quality technical specifications and process documentation.
Consulting skills, including stakeholder management across technical and non-technical teams.
A background in managing multiple key projects or consultative work with a good track record of delivering success for a client or agency's business.
Pragmatic problem solver with a keen attitude to deliver business outcomes.
Excellent written and oral communication skills.