Technical Service Owner

Technical Service Owner Thrive at Dustin: IT innovation, growth, and a dynamic team of 2100 colleagues. Ready to make an impact? Join our Microsoft Cloud team within Managed Services as a Technical Services Owner , where you will take end-to-end responsibility for delivering secure, scalable Microsoft Cloud services while guiding and supporting a team of skilled engineers. With a strong customer focus, you will ensure our services consistently meet business needs and drive real value. This is what makes the position as Technical Service Owner unique Own and evolve high-impact Microsoft Cloud services, shaping both service quality and customer experience Combine technical leadership with hands-on expertise, designing, improving, and ensuring the reliability of our Managed Services Drive continuous improvement and innovation while influencing strategic decisions in a collaborative, growth-oriented environment In the role, you will stay hands-on in the design, implementation, and optimization of Microsoft Cloud services, acting as the central point of accountability for your services, you will define technical direction, drive continuous improvement, and ensure operational excellence. At the same time, you will evaluate priorities through a business lens, balancing cost, risk, and value while identifying opportunities to enhance service offerings and support organizational strategy. In this role, you will work closely with customers, architects, and stakeholders to translate business requirements into reliable and robust cloud services. You will proactively manage service performance, address challenges, and identify opportunities for optimization and innovation. The Hiring Manager for the role is Heidi Storm, Head of Microsoft Cloud Services . As a leader, she is committed to creating a welcoming, supportive, and solution-oriented environment where individuals can grow, collaborate, and make a meaningful impact. She believes that successful outcomes are driven by initiative, engagement, and high standards, where the team can share ideas and have open and transparent communication. Your role & influence as Technical Service Owner Responsibility : You hold end-to-end ownership of Digital Workplace Services, ensuring they are secure, scalable, and aligned with both customer needs and business objectives. You are accountable for service quality, performance, and continuous improvement across the full lifecycle, balancing technical excellence with cost, risk, and value. You also lead and support a team of engineers, driving high standards, fostering growth, and ensuring consistent, high-quality delivery. Collaboration : You act as a key bridge between engineering teams, customers, architects, and business stakeholders. By building strong relationships and maintaining open communication, you translate business requirements into robust technical solutions, align priorities, and ensure shared ownership of outcomes. You create a collaborative environment where knowledge sharing, innovation, and customer focus are central to how the team works. Core activities: Own and manage the full lifecycle of Digital Workplace Services , from design and implementation to operation and continuous improvement Define and drive the technical roadmap for your services , aligning with business strategy and customer needs Ensure service reliability, performance, security, and compliance through proactive monitoring and optimization Lead, mentor, and support a team of engineers , fostering a high-performing and collaborative team culture Balance cost, risk, and performance considerations to support informed decision-making and business outcomes Contribute to strategic planning, influencing service development , priorities, and long-term direction Benefits of joining Dustin We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us. Curious? Our Life at Dustin page has you covered. You can find more of our Swedish benefits below in the vacancy. This is what we imagine you bring We envision you as a curious and driven professional who carries an ownership driven mindset and takes accountability for end-to-end delivery and engineering excellence. You combine strong analytical, problem solving skills and deep technical expertise with strategic business oriented thinking. 8–10 years of experience in senior engineering and technical leadership roles, combined with a bachelor’s degree or equivalent structured academic foundation Deep expertise in Microsoft 365, identity management, and the Microsoft Defender suite, with both operational and architectural experience Holds at least two Microsoft certifications: one in Workplace and one in Security Proven ability to mentor and develop teams, establish clear ways of working, and foster a strong culture of best practices and collaboration Full proficiency in English and the local language (Swedish/ Norwegian) is required What can you expect next? To ensure a fair recruitment process free from unconscious bias, we handle your application anonymously and do not accept cover letters. Please refrain from sending one so that the selection is based solely on professional competencies. We expect the following steps in the recruitment process: Telephone screening with TA Partner, Karishma First interview with Manager Digital Workplace Services, Marcus Cognitive and Personality Assessment Tests via Assessio Second Interview containing Case Study & a Technical Interview with Marcus & the Hiring Manager, Heidi Final Interview with the Hiring Manager, Heidi Background check & verification Professional References Please note that for this specific job, we don´t provide any relocation or work permit sponsorship support Read more about how to become a Dustineer Department Managed Services & Solutions Role Services Locations Nacka Strand , Malmö , Oslo , Moss Remote status Hybrid Required working hours 40 Required language(s) Swedish, Norwegian, English Need more reasons to become a Dustineer? Collective Agreement Including good pension plans, parental pay, and insurance. Home office allowance A one-time home office allowance of 3500 SEK to buy home office equipment, provided for roles where applicable. Bring your dog! We have an office area specifically for you and your best friend. This is what makes Dustin special As you grow, we grow. Your development is crucial to us. We encourage everyone to stay curious and keep learning. That's why we have our own Dustin Academy, which supports your continuous growth. Be part of an exciting journey. With teams in the Netherlands, Sweden, Denmark, Norway, Finland and Belgium, we are a leading online IT partner in the Nordics and the Benelux, constantly striving to become one of Europe's top IT partners. Make an impact that matters. We prioritise sustainability every day with ambitious goals to reduce climate impact, increase circularity and promote social equality. Diversity and inclusion are an integral part of our strength. Together we win as a team. We embrace a supportive culture, encourage a sustainable work-life and support healthy lifestyles. We offer flexibility, allowing a mix of digital and office work tailored to your role and providing the best conditions for a balanced daily life. Dustineers Karishma Sindhu Talent Acquisition Partner Gregory Williams Teammanager Sales Daniël Sünnen Credit Controller Large Enterprise Mark Kooijman Team Manager Projects Manon van Lieshout Talent Acquisition Partner Rob Bluiminck Head of Service delivery, Projects & Specialists Ida Wannebro Talent Acquisition Partner Bert Schaeffer Salesmanager Education More people How to Become a Dustineer Life at Dustin Our products & services Nacka Strand Malmö Oslo Moss About Dustin Dustin is a leading online based IT partner in the Nordics and the Benelux. We help our customers to stay in the forefront by providing them with the right IT solution for their needs. We offer approximately 280,000 products with related services to companies, the public sector and private individuals. Sales for the financial year 2023/24 amounted to approximately SEK 21.5 billion and more than 90 per cent of the revenues came from the corporate market. Dustin has approximately 2,000 employees and has been listed on Nasdaq Stockholm since 2015 with headquarters in Nacka Strand just outside central Stockholm. Founded in 1984 Co-workers 2000