This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.
Our client is a leading online retailer specializing in saunas, cold plunges, and red light therapy equipment. They operate in a high-consideration, consultative sales environment, helping customers make informed decisions on technical, high-ticket purchases. As the company continues to grow, they are focused on strengthening their sales function through expertise, clear communication, and a customer-first approach.
Location
Fully Remote (Work from Home) | 9 AM - 6 PM EST
Role Overview
The
Sauna & Therapy equipment Sales Manager
will operate in a player-coach capacity, combining hands-on consultative selling with support for the broader sales function. This role involves managing technical sales conversations, guiding customers through complex purchasing decisions, and contributing to the development of sales processes. Success in this role requires strong product understanding, clear communication, and the ability to translate technical details into practical recommendations for customers.
Key Responsibilities
Client Engagement & Technical Sales
Conduct technical sales calls to understand customer needs and recommend appropriate solutions
Engage with prospects via live chat (Chatra), phone and text (Quo), and email
Answer detailed technical questions related to products, installation, and requirements
Build trust with customers through clear, consultative communication
Solution Development
Develop tailored recommendations based on customer requirements and technical constraints
Collaborate with product and technical teams to align solutions with customer needs
Present complex technical information in a clear and accessible way
Sales Pipeline Support
Track leads and follow-ups using Google Sheets (CRM implementation planned)
Maintain consistent follow-up and pipeline organization
Support the sales team in moving opportunities through the pipeline
Sales Process Contribution
Contribute to refining and improving sales processes as the business scales
Support the transition toward expanded sales coverage and operational efficiency
Qualifications
Experience
3–5 years of B2C sales experience, ideally in a technical or consultative sales environment
Experience handling high-ticket sales and guiding customers through complex purchasing decisions (preferred)
Skills
Strong ability to understand and communicate technical concepts clearly
Excellent written and verbal communication skills in English
Strong rapport-building skills with a customer-first approach
Intellectual curiosity and ability to quickly learn complex product details
Comfort working in a fast-paced, evolving environment
Ability to operate independently while collaborating with a broader team
Familiarity with tools such as Chatra, Quo, Shopify, and Google Sheets (preferred)
Technical aptitude related to electrical systems, construction, or installation considerations (preferred)
What Success Looks Like
Effective technical sales conversations that convert leads into opportunities
Clear, confident communication that helps customers make informed decisions
Strong pipeline management with consistent follow-ups and organization
Contribution to improved sales processes and team performance
Opportunity
This is an opportunity to join a growing eCommerce business in the wellness space and take ownership of consultative, high-impact sales. You will develop deep product expertise, play a key role in shaping the sales function, and become a trusted advisor for customers making significant purchasing decisions.
Application Process:
To be considered for this role these steps need to be followed:
Fill in the application form
Record a video showcasing your skill sets