We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline.
If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you.
Duties and Responsibilities
Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare
Own and manage 1–2 concurrent client implementations depending on workload
Conduct project scoping, requirements gathering, and solution design with clients
Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems
Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing
Support integration and configuration of APIs and connected systems where applicable
Facilitate client onboarding sessions, training, and implementation workshops
Serve as the primary point of contact for clients throughout the implementation lifecycle
Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success
Ensure smooth transition to vendor support or operations teams after go-live
Create and maintain implementation documentation, onboarding guides, and technical playbooks
Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time