Technical Product Support Specialist

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Technical Product Support Specialist Employment Type: Full-time (Employment Contract only) We are looking for a Technical Product Support Specialist who will be responsible for supporting our clients and providing them with incredible experiences. What will set candidates apart are interpersonal skills and a strong affinity for people, as well as an aptitude for technical support. You will join a dynamic and fast-paced environment and will work with our most strategic clients. What you will do: Provide technical support via chat and email to CreatorIQ clients, ensuring a high-quality customer experience Troubleshoot and resolve complex technical issues, including platform configuration, integrations, and data-related problems Conduct screen-sharing sessions and live troubleshooting to guide clients through solutions Investigate, replicate, and diagnose reported issues in appropriate environments to identify root causes Analyze issue severity and impact, and prioritize or escalate to engineering or advanced support teams as needed Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve issues efficiently Maintain and contribute to the knowledge base, including documentation, FAQs, and troubleshooting guides Educate customers on platform functionality, best practices, and “how-to” guidance to improve adoption Identify recurring issues and provide feedback to improve product quality and support processes Support continuous improvement of support workflows, tooling, and customer experience Who you are and what you’ll need for this position: 2+ years of experience in technical support, product support, or SaaS support environment Strong troubleshooting skills with the ability to analyze, replicate, and resolve technical issues Experience with ticketing systems such as Zendesk, Jira, or similar Familiarity with APIs, integrations, or system configurations (basic to intermediate level) Strong understanding of issue triaging, escalation, and prioritization frameworks Ability to multi-task and manage multiple tickets in a fast-paced environment Excellent written and verbal communication skills, with the ability to explain technical concepts clearly Strong analytical and problem-solving mindset Detail-oriented with strong organizational and time management skills Comfortable working independently while collaborating with cross-functional teams Nice to Have Experience in SaaS platforms or customer-facing technical roles Basic understanding of social media platforms and integrations Exposure to data analysis or debugging tools Experience working in high-growth or startup environments Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow. What you will get from us: People: work with talented, collaborative, and friendly people who love what they do. Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you! Work/life harmony: 26 days vacation, floating and set holidays, wellness allowance, and paid parental leave. Medical insurance, life insurance, and business travel insurance Stock options as part of our equity-sharing program. Comprehensive perks program providing stipends for cell phone and internet, home office setup, mental wellness, professional development and tuition reimbursement, plus occasional company-funded meal opportunities throughout the year. Who we are: CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at www.creatoriq.com and follow us on LinkedIn and Instagram . At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. Compensation, benefits, and beyond: We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks . AI Transparency Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice .