Technical Product Service Specialist

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About the position: This position is for a technical professional with strong foundational HVAC knowledge who supports strategic account customers by responding to incoming Technical support/service requests and assisting with troubleshooting, documentation, and case management. The specialists is responsible for learning carrier products, systems, tools, and workflows while delivering accurate, professional customer support under guidance from senior team members. This role represents a full professional position requiring technical judgment, accountability, and strong customer communication skills. General Responsibilities: Responds to inbound Technical Support calls and case requests from strategic account customers and installing/servicing contractors. Gathers detailed system, model, control, application and operational data to properly troubleshoot customer issues. Uses carrier technical tools, documentation, and internal systems to research and support troubleshooting. Provides basic to intermediate troubleshooting support for HVAC, Controls, and refrigeration circuits. Creates and maintains case documentation within Salesforce and other support systems. Coordinates with internal teams including engineering, warranty, parts, logistics, and field service. Escalates complex issues to senior specialists or managers when required, while maintaining ownership of the case. Participates in training, shadowing, and knowledge building activities to grow technical capability. Maintains a high level of professionalism and customer care in all communications. Required Qualifications: High School Diploma with 5+ years of experience in HVAC service, installation, and system maintenance or Bachelor’s Degree with 2+ years of experience in HVAC service, installation, and system maintenance 5 + Years of experience diagnosing and resolving customer complaints to ensure maximum equipment up-time. Must have a Valid Driver's License. Preferred Qualifications Strong problem solving and analytical skills. Ability to manage multiple cases while maintaining attention to detail. Clear and professional communication with customers and internal teams. Willing to learn complex products, systems, and business processes. Basic knowledge of Microsoft Office and CRM tools (Salesforce preferred) Additional information: We are open for a remote work within the USA. Traveling up to 25% in the USA. Due to customer contractual agreements, must be a US citizen, green card holder, or permanent resident of USA. Pay Range The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements. Benefits Employees are eligible for benefits, including: Health Care Benefits : Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability : Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate . The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected] . We will make every effort to meet your needs in accordance with applicable laws. Application Deadline Applications will be accepted for at least 3  days from Job Posting Date: 12 June 2026 Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice . Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people.