Technical Product Engineer, End User Experience

Job Level: Vice President Job Function: Business Operations Location: Employment Type: Full Time Requisition ID: 7230 SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. This is a hybrid role, requiring the successful candidate to attend our Tralee office. Overview SMBC is seeking a Technical Product Engineer, End User Experience to serve as the technical execution partner to Workplace Technology Service Owners responsible for in-office employee platforms. The Technical Product Engineer, End User Experience will partners closely with Service Owners, Architecture, Cybersecurity, Facilities, Workplace Operations and Support teams to troubleshoot issues. You will also support assistance during incidents, implement approved changes and translate vendor and platform capabilities into practical, supportable solutions. This role will report to the Strategic Planning and Operations Manager. End User Computing Engineering & Operations Act as the primary technical counterpart to Workplace Technology Service Owners for assigned platforms. Provide hands-on technical assistance during platform incidents, changes, upgrades, and investigations. Support Service Owners in incident response and root-cause analysis, helping diagnose failures and recurring issues. Assist in implementing approved designs, configurations, and standards in partnership with Architecture and vendor teams. Troubleshoot hardware, software, network, and integration issues impacting physical and digital workplace technologies. Use PowerShell and scripting to support diagnostics, data collection, validation checks, and operational tooling. Develop lightweight automation to reduce manual effort, improve support efficiency, and assist with platform health checks. Support vendor engagement, including technical troubleshooting sessions and follow-up actions. Contribute to runbooks, technical documentation, and escalation procedures to improve operational readiness. Qualifications and Skills 5–7+ years of experience in enterprise IT, workplace technology, or end‑user services environments. Experience supporting workplace platforms such as physical security systems, digital signage, or smart building technologies. Strong PowerShell scripting skills, with experience building automation and diagnostic tools for operational support. Experience with batch file scripting for task automation, system interaction, and troubleshooting support in Windows environments. Experience working in regulated or security-sensitive environments. Ability to communicate clearly and collaborate with cross-functional technical and non-technical teams. Proven experience implementing and supporting employee-facing platforms in partnership with service owners. Have strong verbal and written communication skills. Ability to demonstrate a self-motivated and disciplined approach to learning and working. Ability to work in a team environment and demonstrate leadership skills when needed. Possess a highly developed sense of personal accountability and follow-through with an ability to effectively prioritize multiple personal tasks, projects, and goals. Additional Requirements SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [email protected].