About The Auctus Group LLC
Who we are:
We’re big on people and culture at the Auctus Group. Our most important role as a company is to provide an amazing working environment for our team. We’ve been work-from-home-warriors since before it was cool. We support (like encourage and fund) continuing education. We match charitable donations. Our whole goal is:
work to live not live to work
. Oh and we’re weirdos too…we do remote happy hours and have a book club and goofy stuff like that.
Who we’re looking for:
Smart, talented, tech-savvy, experienced, go-getter types. You’ll do well if:
you like a fast-paced environment,
you thrive with change and development,
you like giving feedback,
you’re a team player,
you love learning/sleuthing,
you’re big on accountability.
Department:
Training
Location:
Remote
Reports to:
Training Manager
Position Overview
We are
seeking
a detail-oriented and highly organized
Technical Guide & Training Content Specialist
to support our Training Department. This role will
be responsible for
developing,
maintaining, and standardizing user guides, process documentation, and training materials across all internal systems and newly implemented technologies.
This individual will play a key role in ensuring that employees have clear,
accurate, and accessible resources to support onboarding, system adoption, and ongoing operational success.
Key Responsibilities
Develop clear, concise, and user-friendly
technical guides, SOPs, and training documentation
for internal systems and processes
Partner with cross-functional teams (Operations, BI, Engineering, etc.) to gather requirements and understand workflows
Create documentation for
new technology
implementations
and system updates
Maintain and continuously improve existing guides to ensure accuracy and relevance
Standardize formatting, structure, and organization of all training materials
Translate complex technical processes into easy-to-understand instructions for non-technical users
Support onboarding and training initiatives by providing structured learning materials
Identify
gaps in documentation and proactively create resources to address them
Ensure version control and proper storage of all documentation
Qualifications
2+ years of experience in
technical writing, training content development, or process documentation
Strong ability to simplify complex information into clear, actionable steps
Experience working with internal systems (e.g., billing platforms, CRM, or operational tools) preferred
Excellent written and verbal communication skills
Highly organized with strong attention to detail
Ability to manage multiple projects and meet deadlines in a fast-paced environment
Proficiency
in tools such as Microsoft Office, Google Workspace, or documentation platforms (e.g., Confluence, Notion, SharePoint)
Preferred Qualifications
Experience in healthcare, RCM, or operational environments
Familiarity with system implementation or change management processes
Experience creating visual guides, screenshots, or video-based training materials
Why This Role Matters
This role is critical in ensuring consistency, scalability, and efficiency as we continue to grow and introduce new systems. Strong documentation enables better training, reduces errors, and supports long-term operational success.