Technical Customer Support Agent (all genders)

Distribusion is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com.

We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest growing startups in travel, backed by two leading VCs (TQ Ventures & Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond.

Distribusion is quickly expanding globally and looking for a B2B and B2C Customer Support Agent for India to join the Operations team to drive quality improvements and projects of the key partnerships.

What you will do:

• Handle incoming requests in English from partners and users regarding bookings, fraud and technical issues with efficiency and accuracy via our different support channels (email, live chat and phone.)

• Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries.

• Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.

Workplace:

This is a remote opportunity to cover working time from 09:00 to 18:00 (India timezone) Tuesday to Saturday, or Sunday to Thursday.

Who you are:

• Customer Service Experience: solid experience in Customer Service, ideally including technical support; familiarity with Live Chat and Phone support is a plus.

• Group Booking Coordination: hands-on experience managing group bookings, including coordinating, quoting, and organizing travel requests for retailers from initial inquiry through confirmation and post-booking changes.

• Technical Troubleshooting & Data Analysis: comfortable investigating technical issues by searching and interpreting logs, reading API request/response data, and writing SQL queries to independently answer partner questions and troubleshoot problems.

• Relationship Building & Communication: strong networking mindset with excellent collaboration and communication skills to build and maintain lasting partner relationships.

• Languages: fluent in English; German or Italian is considered a plus.

• Organization & Prioritization: highly organized and structured, with the ability to manage multiple initiatives, adapt to shifting priorities, and meet deadlines while maintaining attention to detail.

What you can expect:

• You will join a fast-paced travel tech company and take on a rapidly growing industry.

• You will take on ownership and responsibility from day one and have a direct impact on the success of the company.

• We value agility! We’re constantly updating our tech stack and offer the best possible tools to ensure all of our in-house engineers, partners, and carriers benefit from cutting-edge, efficient solutions.

• You will work with global companies. Our product attracts the biggest names in travel technology, such as Booking.com and Google Maps, and national carriers like Amtrak, Deutsche Bahn, Renfe, and SNCF.

• You will join an international team of talented and driven people with a clear mission. Expect your colleagues to inspire, support and challenge you every day!

• We offer flexible and remote working conditions, relocation opportunities and career growth in a small and developing company.

Our hiring process for this role:

Your Talent Partner (TP) and point of contact is Benedetta Pezzutto and the Hiring Manager (HM) is Laure Jäger.

For any queries, please reach out to your Talent Partner at ([email protected]).

Do you want to work in an advanced tech environment and have an impact on millions of travellers around the globe? Come join us!