Job Summary
As a member of the PairSoft Professional Services Technical team, you will own performing setup / install, configuration, and integration of our software. Directly working with and assisting our professional services project teams to onboard new customers and to troubleshoot and advance the usage of existing customers. We ask that you bring to our company your technical skills, enthusiasm, and a strong desire to learn. In return, we will provide the opportunity to grow your technical skills and business knowledge, as we help clients make their operations more efficient and effective.
This will start as an individual contributor role within a team of peers reporting to the Practice Lead in the Professional Services team. Based on performance, the role can evolve to include architecting, developing, testing (QA and UAT) advanced configurations, and/or directly collecting and documenting customer requirements.
Location:
This is a remote opportunity Candidate can work from anywhere in India
India Standard Time (IST):
6:30 PM – 3:30 AM IST
(during Daylight Saving Time – EDT, March to November)
7:30 PM – 4:30 AM IST
(during Standard Time – EST, November to March)
Responsibilities / Essential Functions
Installs and configures PairSoft products and applications in both Cloud and On-Premise environments, ensuring compatibility and performance.
Provides technical guidance on product prerequisites, system compatibility, and deployment best practices tailored to client environments.
Assists in identifying and troubleshooting product-related defects, escalating to development or engineering teams when necessary.
Participates in client meetings and internal project discussions, offering technical input on feasibility, architecture, and integration strategies.
Identifies opportunities for improving product functionality, integration flow, or deployment methodology and relays structured feedback to internal teams.
Documents technical implementation approaches, custom workflows, and client-specific configurations to support repeatable best practices.
Designs, develops, and tests custom configurations, API integrations, and automation workflows within the PairSoft platform and connected systems.
Supports and maintains active configurations and custom JavaScript modules, monitors logs for performance optimization, and troubleshoots end-user issues.
Performs other technical consulting or engineering duties as assigned within the scope of Product Services or Professional Services.
Requirements:
Education & Background:
Bachelor’s degree in Computer Science, Information Systems, Business Technology, or a related field, or equivalent practical experience.
1+ years of experience working with enterprise software implementations, technical support, system administration, or business application consulting.
Experience working in client-facing technical roles or implementation teams is preferred.
Client-Facing & Business Skills:
Ability to work directly with clients to understand requirements and troubleshoot issues.
Comfortable participating in implementation meetings, discovery sessions, and client support calls.
Strong communication skills, with the ability to explain technical concepts to non-technical users, as well as ability to document solutions, processes, and configurations clearly.
ERP/CRM and SaaS Experience:
At least 1 year of experience supporting or implementing ERP, CRM, or SaaS solutions.
Experience working with platforms such as Microsoft Dynamics GP/SL/365BC, Blackbaud, NetSuite, Sage, or similar business systems is a plus.
Ability to understand business workflows and translate them into system configurations or integrations.
Integration & API Familiarity:
Basic understanding of REST APIs and system integrations. Familiarity with JSON and XML data formats is a plus. Experience using tools such as Postman or Swagger to test or review APIs is a plus.
Technical Skills (Basic to Intermediate):
Understanding of SQL queries and data structures for troubleshooting or reporting purposes.
Familiarity with scripting or automation tools is helpful.
Comfortable working with data imports/exports, system configuration, and integration troubleshooting.
Networking & Infrastructure Awareness:
Basic familiarity with web applications, authentication methods (SSO, OAuth), and cloud environments.
Exposure to IIS, SSL/TLS, or firewall configuration concepts is a plus.
Remote Work Capability:
Comfortable working in remote or distributed teams.
Experience using collaboration tools such as Microsoft Teams, Jira, Confluence, Zoom, or similar platforms.
Work Hours:
Must be available to work during standard business hours in the Eastern US Time Zone (EST/EDT).
What We Offer
Opportunity to grow your career with a rapidly growing organisation.
Exposure to working with a Microsoft gold partner organization with the latest technologies.
People first organisation culture
Company Paid Group Mediclaim Insurance for employee, spouse and up to 2 Kids of INR 400,000 per annum
Company Paid Group Personal accidental insurance for employees of INR 1,000,000 per annum.
Company Paid & Manager approved Career Advancement Opportunities
Best in the Industry referral bonus policy.
29 Paid leaves throughout the year
Company-paid Maternity leaves for female employees
About the Company
We are a global team of innovators and advocates transforming how financial data is captured, stored, and manipulated with our comprehensive suite of automation technology. Our platform seamlessly integrates with your existing ERP for an unrivaled end-user experience. We do the heavy lifting so accounting, procurement, and fundraising teams can do their best work.
PairSoft’s aspires to be the strongest procure-to-pay platform for the mid-market and enterprise, with close integration to Microsoft Dynamics, Blackbaud, Oracle, SAP, Acumatica and Sage ERPs.
At PairSoft, we are passionate about innovation, transparency, diversity, and advocating on behalf of our customers and communities we support. We offer exciting career opportunities and a collaborative culture that allows individuals to learn, grow, and create meaningful impact. We are expanding and seeking team players who are eager to jump in and contribute to our rapid growth!
PairSoft is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other protected status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please email us at: [email protected].
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