Technical Compliance Manager

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What's the position?

The Technical Compliance Manager reports directly to the Senior Director of Technical Compliance and is responsible for executing and managing regulatory submission and change management processes across Hard Rock Digital's licensed jurisdictions. This role serves as an operational lead for change management coordination, compliance evidence management, and jurisdictional approval tracking across the platform's Sportsbook, Retail and iCasino products. They will operate with a high degree of independence, maintain accurate submission repositories, and interface directly with external testing labs, regulators, and internal product and engineering stakeholders. During steady-state periods, this role also contributes to assurance monitoring activities in collaboration with the broader Technical Compliance (TC) team.

Key Responsibilities

• Execute and manage regulatory submissions across primary, secondary, and external testing labs; track lab turnaround times and provide monthly metrics on submission volume and total testing costs.

• Own and enforce the change management process for all platform changes requiring regulatory notification or approval; maintain accuracy of regulated change repositories and approval status across all active jurisdictions.

• Develop and maintain current knowledge of submission and change management requirements for each licensed jurisdiction; update internal documentation as regulatory requirements evolve.

• Support TC Operations activities including JIRA ticket review, compliance order management tracking, and quarterly project milestone management.

• Serve as an operational point of contact for internal engineering, product, and QA teams on compliance requirements; interface with external regulators, independent testing labs, and vendors as required.

• Identify and recommend opportunities for automation and process improvement within submission and change management workflows to support jurisdictional growth and operational efficiency.

• Contribute to assurance monitoring activities during lower-volume submission cycle periods in collaboration with the broader Technical Compliance team.

• Partner with Product and Technology teams during grooming and sprint planning to identify technical compliance requirements for new product development; ensure regulatory obligations are captured and incorporated prior to development commitment.

• Review platform source code and collaborate directly with development and QA teams to evaluate bugs, code changes, and platform enhancements for regulatory impact; validate that software builds meet applicable jurisdictional technical standards prior to submission or deployment.

• Assess and assign regulatory criticality classifications to development work items, determining the appropriate notification pathway and regulatory disclosure obligations for each change across applicable jurisdictions.

• Provide timely compliance review of incidents and emergency change requests; evaluate regulatory exposure, document findings, and coordinate with engineering and compliance leadership to ensure any required regulator notifications or remediation actions are completed within required timeframes.

What are we looking for?

• Bachelor’s degree required; candidates with 3+ years of direct experience in Technical Compliance or a closely related iGaming or online Sports Betting role will be considered in lieu of a degree.

• Minimum of 2–5 years of experience in a technical compliance, regulatory submissions, change management, or closely related role within a regulated industry; iGaming or online Sports Betting experience is strongly preferred.

• Demonstrated ability to interpret and execute regulatory submission requirements across multiple jurisdictions, including coordinating with independent testing laboratories and regulatory agencies.

• Familiarity with gaming regulatory frameworks and technical standards, including GLI-19, and GLI-33, is a strong plus.

• Strong project management and organizational skills with the ability to manage multiple concurrent submission tracks under competing deadlines without sacrificing accuracy.

• Working knowledge of the Software Development Life Cycle and the ability to understand technical product structure, regulated versus non-regulated file classification, and platform release processes.

• Proficiency in JIRA in a deadline-driven environment; high proficiency in Microsoft Word and Adobe Acrobat; intermediate proficiency in Excel and PowerPoint.

• Excellent written and verbal communication skills with the ability to engage professionally with regulators, external testing labs, and senior internal stakeholders.

• Must be able to obtain and maintain all required gaming licenses across applicable jurisdictions as a condition of employment.

• Familiarity with AI-assisted compliance or workflow tools; ability to critically evaluate AI-generated outputs for regulatory accuracy and identify compliance obligations associated with AI-driven platform features.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Flexible vacation allowance

• A hybrid / remote working environment

• Startup culture backed by a secure, global brand

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).