Technical Business Operations Lead

About Sage Haus Sage Haus is the only nationwide placement service dedicated exclusively to matching house managers with busy households. Our founder and CEO, Kelly Hubbell, started Sage Haus after she hired her own house manager and realized the mental load she'd been carrying wasn't a personal failing. It was a structural gap. Three years in, we're a bootstrapped, growing with a team of 35, placing house managers, family assistants, and meal-prep chefs with hundreds of new families every month across the US and Canada. We're not just filling a niche. We're building a category. About the Role We're hiring a Technical business Operations Lead to be the systems backbone of Sage Haus. You'll sit at the intersection of Sales, Services, Marketing and Product — keeping our tools sharp, our data clean, our automations humming, and our SOPs current. Day one is tactical: you'll own our operational stack, build automations, and make our existing systems sing. Over time, the role grows into more strategic work — growth-strategy projects, data architecture, and the operational developments that shapes where Sage Haus goes next. This role is for the person who sees a messy spreadsheet and can't help but fix it. Who builds a automation before anyone asks. Who documents the process while everyone else moves on. First 90 Days Concrete outcomes you'll own in your first three months: audit and clean our CRM & priority automations; develop & document priority SOPs across sales, services, and marketing, build SOPs for AI skills, agents & workflows, stand up dashboards that give the leadership team real-time visibility into velocity, pipeline health and candidate depth; fix top 3 operational bottlenecks slowing the team down and ship a fix. What You'll Own Systems & Tooling Owning our core stack including tools and platforms like Notion, Breezy, Calendly, Flodesk, Make, Zapier, Twilio Building and maintaining automations that connect tools and reduce manual work Evaluating, recommending, and implementing new tools as we scale (including finding or building the right CRM) Being the team's go-to for AI tooling — using Claude and other AI to create real leverage across the business Data & CRM Integrity Keeping CRM data clean, current, and usable Maintaining accurate dashboards that reflect real-time business health Extracting data insights, building additional dashboards, views, & forms as the team needs them Architecting data systems that scale with us SOPs & Documentation Documenting workflows as we build them Restructuring and updating existing SOPs so they stay accessible Creating repeatable playbooks that let the team operate without bottlenecks Project & Initiative Support Building and managing trackers for key initiatives (hiring cohorts, framework rollouts, CRM rebuild) Supporting marketing ops: systems, measurement, and campaign infrastructure Partnering across functions to drive operational excellence Evolution of this Role As you settle in, the role grows into growth-strategy projects, data architecture, and operational research that helps shape Sage Haus's next phase. You're a Great Fit If… You take pride in being able to roll up your sleeves and fix a problem You're a systems thinker who can seamlessly zoom in on the detail and zoom out to the strategy You're organized to a fault and energized by bringing order to chaos You take initiative — you don't wait to be told what needs fixing You communicate clearly and work well across functions without heavy management You've worked in ops, RevOps, growth ops, or marketing ops at a startup or agency and know what 'build the plane while flying it' feels like You're fluent with AI tooling — You use AI to move faster, think bigger, and create real leverage Specific tooling experience (Notion, Make, Zapier, Breezy, Flodesk, Twilio, Calendly) is a plus — but learning speed matters more Role Details Location: Fully Remote, US-based Schedule: 30 hrs/wk Compensation: $80K–$90K (30 hours) Reports To: Lisa Carll, VP of Operations & Strategy Start Date: ASAP Why Sage Haus We're building the category in home systems and household staffing — not just filling roles Founder- and parent-led — we live the problem we solve A tight-knit, fully remote team of 35 A leadership team that values initiative, ownership, and ideas from every seat Real growth runway — this role scales with the company