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About the role PulsePoint is looking for a Technical Application Support Engineer to provide backup coverage for our platform and related audience workflows. This is not a primary feature development role. The person will act as a technical backup and first responder when the Europe-based team is unavailable, helping India and US teams investigate issues, validate system behavior, check logs, inspect API/database state, and escalate with clear technical context when deeper engineering work is required. Time Overlap: 5:00 AM to 2:00 PM or 4:00 AM to 1:00 PM EST Platform stack Scala; Pekko HTTP; Kafka; Pekko Streams; MongoDB; PostgreSQL; Facebook/Meta; LinkedIn; Google Ads; Microsoft/Bing Ads; Reddit; Pinterest; TikTok; Twitter/X Responsibilities • Provide backup technical support for internal API and related workflows • Investigate production and staging issues using API responses, logs, metrics, Kafka state, MongoDB, and PostgreSQL • Understand and trace the core system flow related to external platform integrations • Investigate why entities failed to create/update, synchronize, or retrieve reports correctly • Troubleshoot platform-specific issues (Facebook/Meta, LinkedIn, etc.) • Validate common token/auth issues including expired user tokens, missing permissions, and platform account mapping problems • Use Kibana, Grafana, Prometheus, Graphite, Kafka metrics, and database queries to support investigations • Follow runbooks for safe operational checks and simple remediation steps • Document findings clearly and escalate with enough context for engineering teams to act quickly • Work closely with teams in India, Europe, and the US Required qualifications • 3+ years in application support, production support, technical operations, backend QA, SRE-lite, or similar roles • Strong understanding of REST APIs, JSON, HTTP status codes, and backend request flows • Hands-on experience reading logs and investigating production issues • Practical experience with MongoDB and SQL/PostgreSQL for read-only investigation • Basic working knowledge of Kafka or event-driven systems • Familiarity with Kubernetes-based applications at support level • Ability to use dashboards and observability tools such as Kibana, Grafana, Prometheus, or similar • Strong troubleshooting mindset with clear written communication in English • Ability to work with distributed teams across India, Europe, and the US Preferred qualifications ◆ Experience supporting Scala, Java, or JVM backend systems ◆ Familiarity with Apache Pekko or Akka HTTP / Streams ◆ Experience with advertising platforms or marketing APIs ◆ Familiarity with OAuth, refresh tokens, access tokens, system users, and platform permissions ◆ Basic understanding of CI/CD, Jenkins, GitHub Actions, Docker, and Kubernetes deployments ◆ Experience creating support runbooks and incident summaries What success looks like After onboarding, this person should be able to: • Understand the platform request/event flow end-to-end • Check whether a problem is in API validation, Kafka processing, event handling, MongoDB/PostgreSQL state, external platform API, or something else • Identify common platform integration differences • Answer basic “what happened?” questions without waking up the European owner • Escalate only when deeper engineering changes or platform-specific decisions are needed • Maintain useful troubleshooting documentation for repeated issues About The Client About PulsePoint: PulsePoint is a leading technology company that uses real-world data in real-time to optimize campaign performance and revolutionize health decision-making. Leveraging proprietary datasets and methodology, PulsePoint targets healthcare professionals and patients with an unprecedented level of accuracy—delivering unparalleled results to the clients we serve. The company is now a part of Internet Brands, a KKR portfolio company and owner of WebMD Health Corp. About Internet Brands: Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company’s award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands’ powerful, proprietary operating platform provides the flexibility and scalability to fuel the company’s continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com . Internet Brands and its wholly-owned affiliates are an equal opportunity employer. About Personal Programmer We are a nearshoring company that helps Macedonian developers to find their dream job working for international companies. A job where you can grow as a developer, and get the most out of your professional life and career, while enjoying every working day. At Personal Programmer we encourage a hybrid way of working where we balance remote work with working from the office. We allow every developer to make the choice where and when they want to work. On our side we provide you with everything you need or expect from an office: a completely renovated, modern office in a central location, with multiple conference rooms, privacy for concentration during work and a whole floor dedicated to relaxing and enjoying time together. We are, and have always been, a very transparent company where our developers have a lot to say. We listen. We believe in the positive effect of a long-term cooperation which, along with transparency, are crucial for a successful and satisfying working environment. We do everything in our power to make your job as fulfilling as possible. We provide great equipment and working stations, advice about work-related subjects and about your salary, which you may discuss openly with your client. Great benefits, including a loyalty plan and team buildings, are also included to make sure people stay connected and involved. At Personal Programmer you are in an ever-evolving team and we are looking forward to welcome you to our family. Application Please note that we will only reply to the applicants with suitable experience. The information given would be used for recruitment purposes and by submitting, you consent to have your personal details used to process the job application. We will treat the information with strict confidence.