Technical And Junior Account Manager

Company Description SIGMA HOSPITALITY & TOURISM GROUP GREECE is a diversified hospitality and tourism organization active in hotel sales management, investments management, corporate holdings, and venture operations. The group operates across key Greek destinations, including Crete, Mykonos, Santorini, and Attica, serving both leisure and corporate clients. Its activities span tourism operation management, tour operator representation, and DMC incoming agency services. SIGMA focuses on delivering high-quality, integrated services to partners and guests, combining local expertise with a strong commercial and operational mindset.

Role Description This is a full-time remote role for a Technical and Junior Account Manager. The Technical and Junior Account Manager will support the setup, maintenance, and optimization of hospitality technology systems such as booking engines, channel managers, PMS/CRM tools, and reporting dashboards. The role includes assisting with onboarding new hotel or tourism partners, configuring accounts, troubleshooting technical issues, and coordinating with internal teams and external vendors to resolve problems. The person in this role will help manage a portfolio of accounts by responding to client inquiries, preparing performance reports, collecting requirements, and identifying opportunities to improve service and revenue. Daily activities also involve documenting processes, keeping client information up to date, and supporting senior account managers with presentations, proposals, and follow-ups.

Qualifications

• Technical proficiency with hospitality or tourism systems (e.g., PMS, channel managers, booking platforms, CRM, reporting tools) and strong general IT literacy.
• Customer and account management skills, including relationship building, clear communication, and a service-oriented mindset for working with hotel and tourism partners.
• Analytical abilities to interpret data, create basic reports or dashboards, and support data-driven recommendations to clients and internal stakeholders.
• Organizational and time-management skills to handle multiple accounts, prioritize tasks, and meet agreed deadlines in a dynamic environment.
• Strong written and verbal communication skills in English; Greek language skills are highly beneficial.
• Demonstrated interest or experience in hospitality, tourism, or travel operations; previous exposure to hotel sales or tourism management is a plus.
• Ability to collaborate in cross-functional and multicultural teams, while working independently when tasks require focus and ownership.
• Bachelor’s degree in Hospitality, Tourism, Business, Information Systems, or a related field, or equivalent practical experience.