Technical Account Manager - US

Technical Account Manager - US Lead US cybersecurity success at Sekoia.io! As Technical Account Manager, drive adoption, architect solutions, and fuel customer growth — 100% remote with regional travel. Join us! Want to give your cybersecurity career a boost across North America ? Join Sekoia.io as a Technical Account Manager US, in our Customer Success team. You’ll be both the trusted technical liaison and the strategic success partner for our customers in the region, driving adoption, value realization, renewals, and growth . Working hand-in-hand with Sales, Support, R&D and Product teams, you’ll support your own portfolio of customers from their onboarding to renewals. You will architect solutions, deliver workshops and actively contribute to upsells and renewals thanks to your expertise. You will help customers derive maximum added value from Sekoia.io ’s product and represent their need internally. 📍 This is a fully remote position for candidates based anywhere in the United States, in Canada or a similar time zone. Occasional travel across the region may be required. Your missions: Technical Account Management Map customers’ security architectures and usage patterns post-sale to identify optimization opportunities. Perform regular configuration audits, detect friction points, and recommend technical improvements. Measure and monitor service indicators (SLAs, operational KPIs) and drive corrective action plans when needed. Serve as primary technical point of contact for major incident investigations, coordinating stakeholders and ensuring transparent communication. Customer Success Management Onboard customers end-to-end: kick-off workshops, customized training sessions, Q&A clinics. Co-pilot adoption workshops and feature demos to maximize platform value and user proficiency. Conduct quarterly health checks and executive business reviews, collecting feedback and aligning on success criteria. Manage the full renewal cycle, delivering ROI/business impact presentations and negotiating contract extensions. Identify and qualify upsell or cross-sell opportunities, partnering with Sales to craft tailored proposals. Cross-Functional Collaboration Proactively gather and centralize customer feedback on product features, UX and roadmap priorities. Liaise closely with Product, R&D, Support and Infrastructure to ensure rapid resolution of customer requests. Advocate for customer needs internally and influence the product roadmap with technical and business insights. Your profile: 🤩 We are excited to meet you if : You have an engineering degree or equivalent, ideally in computer science, cybersecurity, or a related field. You have 3 to 5 years of experience in a similar technical role (Solution Engineer or Technical Account Manager), preferably in the cybersecurity SaaS publishing sector. You have experience in consulting or project management for the implementation or migration of SIEM solutions , with knowledge of SOC/CSIRT/BlueTeam environments being an asset. Proven track record managing renewals, upsells and delivering measurable customer outcomes. Excellent analytical skills, comfortable with KPIs , data interpretation and ROI storytelling. Strong consulting or project management skills, with the ability to engage C-level executives (CISO, SOC Managers) and technical teams alike. Outstanding presentation and workshop-facilitation abilities; you make complex technical concepts accessible . You have outstanding communication skills in English ; other languages (such as Spanish or French) are a plus. 👀 Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply, and tell us in the cover letter section why we absolutely must meet! Recruitment Process: 📝 Here's what's in store for you if you apply : HR Interview with Clémentine, Talent Acquisition Manager (30') N+1 Interview with Roman, Head of Sales Engineering (60') Skills and team fit interview with several members of the CS team (45') Wrap up with Cyril, CRO (30') Our process usually takes about 2-3 weeks, depending on availability, it includes reference calls. The program: discussions rather than trick questions ! These discussions will help you understand how Sekoia.io works and what it stands for. But they are also (and above all) an opportunity for you to tell us about your career path and your expectations for your next job! ⭐ Sekoia.io is an equal opportunity employer for any minority, disability, gender identity or sexual orientation. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. Department Customer Success Role Technical Account Manager Locations Remote International Remote status Fully Remote Employment type Full-time About Sekoia.io Founded in 2015 Coworkers +130