Technical Account Manager - Remote, USA

Technical Account Manager - Remote, USA We are looking for a technically proficient and customer-focused Technical Account Manager! Apply now TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? We are looking for a technically proficient and customer-focused Technical Account Manager (TAM) to support enterprise customers using on TeamViewer’s Digital Employee Experience (DEX) solution. As a TAM, you'll act as the strategic technical advisor to IT, End User Management, and Digital Workplace teams; driving platform adoption, optimizing solution performance and helping customers realize measurable business outcomes. This role is essential to long-term customer retention and growth, ensuring our technology delivers real, sustained value across large-scale environments. Responsibilities: Lead Technical Strategy and Solution Architecture Serve as the primary technical advisor and consultant for enterprise accounts, providing architectural guidance, implementation support and assistance with testing Design and document scalable deployments aligned with industry best practices and customer specific environments, integrating with tools like Intune, SCCM, ServiceNow, and Entra AD Identify areas of further system integration (API etc.) and assist with configuration Drive Adoption and Technical Enablement Build, document and execute tailored technical onboarding and adoption plans Enable customers on advanced DEX platform capabilities—such as automation, dashboarding, and endpoint health analytics—to drive deeper platform use Coach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence Proactively Optimize Performance & Troubleshoot Monitor and report on Platform usage patterns and performance. Using telemetry and Platform data to identify areas inefficacy and risk, surfacing optimization opportunities Provide Validation and Health Check reports for existing customer environments Lead technical troubleshooting efforts and coordinate resolution of escalated issues with support and engineering teams Deliver technical value and report on measurable outcomes Translate customer goals into measurable platform outcomes (e.g., reduced MTTR, improved digital experience scores etc.) Lead and provide data-driven business reviews to showcase value realization and align on roadmap strategy. Support Expansion and Growth Opportunities Identify opportunities for feature expansion or additional module adoption through technical insight and usage analysis. Collaborate with Sales and Customer Success to support renewals, upsells, and long-term account growth. Technical Expertise : Become an expert in the TeamViewer product suite Strong knowledge of EUC, DEX, and endpoint technologies (e.g., Windows/macOS, Intune, SCCM, VMware, Nexthink). Familiarity with ITSM platforms (e.g., ServiceNow), identity providers (e.g., Azure AD, Okta), and SaaS/cloud-native integrations. Scripting/automation experience (PowerShell, Bash, Python) and working knowledge of REST APIs. Proven ability to communicate effectively with both technical and non-technical enterprise stakeholders. Skilled at driving adoption plans, resolving technical challenges, and aligning product use with business goals. Strong troubleshooting, prioritization, and cross-functional coordination skills. Qualifications: Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience). 5+ years in a customer-facing technical role (TAM, Solutions Engineer, Implementation Consultant) supporting enterprise on-premise and SaaS deployments. Experience with ServiceNow, ServiceNow integrations and API integrations Relevant certifications (e.g., Microsoft, VMware, ITIL, TOGAF, Nexthink) are a plus. Experience with large-scale environments (10,000+ endpoints) is highly desirable. What we offer: Work location is Remote, USA. Competitive compensation including stock-based options Flexible PTO and paid holidays 401(k) with employer matching Comprehensive Health insurance package including 100% employer-paid medical coverage Up to 12 weeks of Parental Leave Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings Open door policy and casual dress code We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us! TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. Department Customer Engineering Locations Clearwater Remote status Fully Remote