Technical Account Manager

Orange Business is here! About us Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. About the role We are looking for a highly skilled Network Security SME with deep expertise in Routing & Switching, Data Center Networking, Wireless Technologies, and Cisco Identity Services Engine (ISE) (NAC). The ideal candidate should possess strong analytical and troubleshooting capabilities, hands-on experience in network audits, monitoring tools, and collaboration with engineering teams to support enterprise-scale network and security environments About you Technical Operations Act as SME on: Routing & Switching (LAN/WAN) Data Center Networking Wireless Technologies Cisco Identity Services Engine (ISE) / NAC Perform analysis, troubleshooting, and diagnosis of complex network and security issues. Deploy, manage, and support multi-vendor network and security solutions. Handle critical Sev-1 incidents and ensure resolution within agreed SLA timelines. Perform Root Cause Analysis (RCA) with OEM/vendor inputs and corrective actions. Architecture & Documentation Prepare and maintain: HLD (High-Level Design) LLD (Low-Level Design) SOPs / Runbooks Technical documentation Process workflows Monitoring & Tools Deploy and support network/security monitoring and management tools. Conduct tool evaluations, gap analysis, and recommend suitable solutions. Perform network audits, compliance reviews, and health checks. Continuous Improvement Identify improvement opportunities in network performance, security posture, and operations efficiency. Provide recommendations for optimization, modernization, and automation. Project & Stakeholder Management Support new project opportunities, solution design, and effort estimation. Work closely with Global IT teams, OEMs, vendors, partners, and service providers. Coordinate with internal engineering teams for escalations and enhancements. Training & Knowledge Transfer Provide technical training and mentoring to L1/L2 operations teams. Share best practices and troubleshooting methodologies. You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive. What we offer • Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. • Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). • Professional Development: training programs and upskilling/re-skilling opportunities. • Career Growth: Internal growth and mobility opportunities within Orange. • Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. • Reward Programs: Employee Referral Program, Change Maker Awards. Only your skills matter Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.