Technical Account Manager

About Artisight Artisight transforms hospital operations with its Smart Hospital Platform, helping health systems reduce costs, improve efficiency, and enhance patient care. Guided by deep clinical expertise and powered by NVIDIA GPUs, Artisight’s voice-activated sensors and computer vision technology enable real-time observation, virtual nursing, and automated documentation directly in the EHR. The platform integrates seamlessly with existing workflows to reduce staff burden, accelerate patient throughput, and improve safety. More than 400 hospitals across 30 health systems trust Artisight to deliver measurable results, including cutting patient falls by over 50%, reducing nurse turnover, and saving millions annually. About the Role We're seeking a Technical Account Manager to expand our client-facing technical solutions organization. In this role, you'll serve as the primary technical point of contact for clients, bridging the gap between Artisight's technical teams and customers throughout the project lifecycle, and help strengthen customer satisfaction, retention, and technical success across the organization. This role is remote and requires U.S. work authorization. What You’ll Do Partner with clients' technical stakeholders to provide expert-level guidance on implementation, integration, and operation of Artisight solutions Lead technical discussions and demonstrations that showcase deep product knowledge and Healthcare IT industry expertise Coordinate internal teams (Support, Deployment, Engineering) to troubleshoot and resolve complex technical issues Serve as the primary technical contact for assigned accounts, building strong relationships with key customer stakeholders Conduct product training, workshops, and onboarding sessions to ensure customers maximize the value of our solutions Provide regular reporting on customer health, product usage, and technical trends to inform strategic decisions Maintain thorough documentation of customer interactions, technical challenges, and resolutions What You Have 5+ years of experience in a Technical Account Manager, Solutions Engineer, or similar customer-facing technical role Experience working in Healthcare IT with a strong background in project management and technical implementations Demonstrated ability to explain complex technical concepts clearly to both technical and non-technical stakeholders with strong presentation and training facilitation skills Comfort working with Linux infrastructure, software development, cloud platforms (public and private), and Windows systems Strong communication skills and a collaborative working style, especially when coordinating cross-functional teams under pressure A thoughtful, organized approach to customer success and technical problem-solving Bonus Points For Bachelor's degree in Computer Science, Engineering, Information Technology, or related field PMP certification Experience with Monday.com Why You’ll Enjoy This Role Impact: Your technical expertise directly ensures customer success and drives product adoption across healthcare organizations Growth: Develop deep expertise in Healthcare IT while building skills in customer relationship management and technical leadership Team: Collaborate closely with Product, Engineering, Support, and Deployment teams to deliver exceptional customer outcomes #LI-DNI Equal Opportunity Employer Artisight is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. California Consumer Privacy Act (CCPA) For information about how we collect and use personal data relating to California residents, please review our Candidate Privacy Notice . Careers at Artisight To learn more about our culture and the total rewards we offer, visit our Careers page .