Technical Account Manager

About Origin by Prelude Origin is building the endpoint AI observability platform for AI-adopting organizations. We believe that organizations should not adopt AI on their endpoints without observability in place, and we want to be the platform that maximizes the productivity & safety of that adoption. The company exists to maximize the diffusion of intelligence inside an organization, maximize the productivity of agentic systems and the humans driving them, keep agent actions traceable end-to-end so that when a user asks for something in a prompt they can verify the agent actually did what was expected, and give organizations one interface to answer the hardest questions they have about how work gets done. Our platform monitors and protects some of the most important organizations in the world. We are backed by Sequoia Capital, Brightmind Ventures, IA Ventures and other top firms. Role Origin is seeking a Technical Account Manager to serve as a trusted advisor to our customers, helping them deploy, operationalize, and get value from Origin’s platform. As a TAM, you’ll take ownership of the technical relationship, working cross-functionally with sales, engineering, and product teams to ensure successful onboarding, deployment, and management of our customers. You will act as the technical voice of the customer - demonstrating, installing, configuring, and customizing Origin’’s solutions while providing exceptional support and guidance. Responsibilities Serve as the primary technical point of contact for customer accounts, ensuring successful deployment and long-term satisfaction. Lead product demonstrations, proof-of-value engagements, and technical workshops for customers and partners. Translate customer requirements into scalable implementation plans, coordinating with internal teams to deliver results. Troubleshoot and resolve technical issues, leveraging internal engineering and security teams as needed. Develop and maintain technical documentation to support customer implementations and best practices. Act as a customer advocate by feeding insights and enhancement requests back to product and engineering teams. Skills and Experience 3+ years of experience in technical account management, sales engineering, or a similar customer-facing technical role. Solid background in endpoint security, endpoint management, or IT systems in enterprise environments. Proven ability to explain complex security concepts to both technical and executive-level audiences. Strong communication skills and customer-first mindset. Self-starter who thrives in fast-paced, startup environments with minimal oversight. Working at Origin by Prelude Origin is a fully remote team across the US & Canada, built on trust, autonomy, and excellence. We empower our team to take ownership, move with purpose, and continuously improve. Our culture values top performers who align with our mission and embrace high standards. We offer generous healthcare, flexible PTO, and home-office support, ensuring our team has the freedom and resources to thrive. While we move fast, we prioritize quality, collaboration, and remain committed to building impactful security solutions with precision.