Technical Account Manager

Technical Account Manager EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. But that's not all! We're not just about numbers, we're about people . With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork. Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time. What You'll get to do: Acts as the main point of contact for technical needs for an assigned portfolio of live clients, managing client deliverables from initiation to closure. Identify risks that may affect the project outcome and alert relevant parties to them; Act as an escalation point for technical support issues, and aid in the resolution of such issues. Work closely with clients and commercial account managers to agree prioritization of deliverables, and plan delivery of such deliverables in line with agreed priorities. Ensures that all business and technical requirements received from clients are clearly defined, documented, and understood. Develops and maintains a strong understanding of technical documentation and systems to provide reliable guidance to clients. Prepares and delivers regular status updates and reports to management, as required. Follows up on agreed action items and ensures completion within agreed timelines Uses company-provided tools and software in performing daily activities, including but not limited to Jira, Confuence and Monday. Maintains strict confidentiality of client and company data. Continuously develops professional and technical knowledge relevant to the role. Performs other tasks within job area as assigned by management. What we're looking for: Minimum 3+ years of experience in a Technical Account Manager/ Project Manager/ Delivery Manager role within an IT environment. Experience of working in a B2B environment and of working with commercial account teams, clients and end customers Solid understanding of technical systems and terminology. Excellent oral and written communication skills, including the ability to communicate with various departments and ensure expectations are aligned. Good knowledge of Agile methodologies. Ability to understand business strategy and align technical decisions accordingly. Ability to collaborate effectively with cross-functional teams. Ability to work under pressure and manage multiple priorities. English – advanced level. Experience working in a gaming environment is a distinct advantage. More qualities that we're looking for: Ability to deliver targets in a timely manner and communicate changes and risks. Ability to work in a fast-paced environment, and to tight deadlines whilst maintaining quality Confident and able to speak out against the crowd and support their opinions with strong reasoning, analysis and evidence High levels of attention to detail are required as the role is accountable for end results and must get the small things right Able to think on the go and adapt quickly to changing demands. Here's what we offer: Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us. Enjoy a flexible hybrid work schedule after your first three months with us. Benefit from two Free Fridays each year, limited to one per quarter. Daily catered lunch or monthly lunch allowance. Private Medical Subscription. Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training. Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool and gym? At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference! EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions. thrive both personally and professionally. Come join us and experience the difference! Department Operations Role Project Manager Locations Bucharest Remote status Hybrid Employment type Full-time Bucharest