Technical Account Lead

We are the platform turning browsing into shopping . We connect 200 million shoppers with deals they love while boosting local sales for hundreds of top retailers and brands. We help consumers save time and money while making smart shopping decisions, and we support retailers and brands in engaging customers from online research to in-store purchases. In 2024, Shopfully joined forces with the North American company Flipp , creating a global leader in the sector. Together, we reach 400 million households and serve over 1,000 top retailers and brands across 27 markets, including Europe, Canada, the USA, Latin America, and Australia. Ready to spark your growth with us? WHO WE LOOK FOR 🦄 We are looking for a Principal Technical Account Lead , who will join our Product team. This role owns the development and management of the technical relationship between our enterprise-level retailers and our internal teams. They help our retailers by serving as a trusted technical advisor, both facilitating their adoption of our suite of solutions, as well as consulting on how to best leverage Flipp services, while generating excitement about how we can help them reinvent weekly shopping. In addition, the PTAL help shape the product roadmap with Flipp’s product and engineering teams by weighing in with industry and real world retailer knowledge. WHAT YOU WILL DO 🏄 Supporting the development of technical strategies, consulting on solutions, and building tailored plans for each partnership in order to build long-lasting relationships with our retail partners, helping them strategize and grow their business. Leveraging retailer and Flipp product knowledge to identify solutions to both tactical and strategic retailers problems and/or opportunities, such as increasing user engagement with the digital circular. Project managing and overall ownership of the delivery of onboarding and strategic ad hoc projects for our enterprise and mid-market level retailers, to ensure smooth execution and delivery on retailer commitments and agility to strategically intervene where retailer support is required. Serving as the technical advocate for our retailers, internally within Shopfully(Flipp product teams, driving value-focused Retailer Product development. Coordination of a small team of Technical Account Leads Coordination with the North American Customer Solutions team to define common processes and practices WHAT YOU WILL NEED 🪄 Industry experience in client services, technical pre-sales, technical account management or project management. Experience in handling objections and applying pre-defined technical solutions to overcome those objections. Experience working with cross-functional teams; specifically, with Product, Sales, Analytics and Engineering towards a common goal. Demonstrated business acumen and experience working with external client personnel, bringing technology solutions to solve business challenges. Demonstrated experience managing and delivering internal and external projects. Familiarity with web technologies, such as JavaScript, APIs, JSON, ecommerce systems. Italian (native speaker level), English (full proficiency) 👉 At our company, we value diversity and actively encourage it — we believe a variety of perspectives and backgrounds makes us stronger. We focus on potential rather than on having a “perfect” CV. If this role excites you and you believe you could grow into it — even if you don’t tick every single box in the requirements — we’d love to hear from you! NICE TO HAVE 🎆 Knowledge of the retail industry and the management of promotional offers. Spanish (full proficiency). Familiarity with Ecommerce systems, such as Magento, Demandware, and others. Familiarity with mobile application development ecosystem. SALARY RANGE ⚖️ : €50.000 - €60.000 gross / year LOCATION 🌐 While we have offices in Milan, you can benefit from our flexible hybrid model (full remote available), empowering you to work where you're most effective. WHAT YOU WILL FIND AT SHOPFULLY 🤗 🌎 An opportunity to thrive in a rapidly scaling multinational company 🕶️ A vibrant, informal, and inclusive work environment 🧠 We champion autonomy, flexibility, and a hybrid work model, empowering you to own your work 📚 Access to learning opportunities and regular feedback sessions 🍓 Enjoy our central, modern offices featuring fresh snacks, coffee (including vegan options!), and ergonomic setups 🎉 Engage in meaningful team events: offsites, happy hours, company parties and celebrations that unite us beyond daily tasks 💻 We provide all the necessary equipment for you to work effectively and set up your workspace, wherever you are 🧰 Benefit from additional country-specific advantages based on local contracts and practices WHO WE ARE 💜 We’re a team of 450 people (and counting!), from 30 different nationalities. We’re on a mission to innovate, and we believe the key to that is seeing the world through a variety of perspectives. That’s why building a more diverse team, as well as bringing in even more talent, is so important for us. TO FEEL AT HOME 🛋️ IN SHOPFULLY YOU NEED 🎯 Progress Over Perfection : We move forward. Always. In a fast-moving world, speed with purpose beats certainty without action. Momentum matters—not for its own sake, but because it drives results. Clarity Through Transparency : We bring each other along. We work in teams, not silos. Transparency gives context, and context enables action. That means we share decisions early, publish work in progress, and document outcomes so others can learn, move faster, and build better. Learn Loudly : We grow by doing and by daring. Big bets unlock big breakthroughs. But real innovation demands risk, and risk always carries the possibility of failure. That’s not a flaw. It’s the price of ambition. Challenge with Empathy : We speak up, even when it’s hard—because candor shows care, and leads to better outcomes. Listening deeply is how we grow. Disagreeing openly is how we build trust. Always Build Better: We are builders—of products, systems, and ideas. But more than that, we are builders of better. Better has no finish line. It’s a mindset. If you choose to apply for this specific job position and submit your application, which may include personal data such as your identifying details, contact information, curriculum vitae, cover letter, professional qualifications, and/or employment history, please be informed that your data may be shared with our Affiliates*, including Offerista Group GmbH and Flipp Operations Inc. The aforementioned entities will act as joint controllers for the limited purpose of intra-group sharing related to the evaluation of candidates’ applications. This means that your data may be processed by the Affiliate to assess your application and, if deemed suitable, to contact you regarding potential employment opportunities. However, please note that from the moment an Affiliate initiates direct contact with you and engages in any further processing of your personal data beyond the initial intra-group sharing for evaluation purposes, such Affiliate shall act as an independent data controller. In such cases, the processing of your personal data will be subject to the specific privacy policies that can be found here. * Affiliates shall mean any entity that directly or indirectly controls, is controlled by or is under common control with ShopFully SpA and its Affiliates’ subsidiaries, meaning any entity which is directly or indirectly controlled by the Affiliates.