Roles & Responsibilities
You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures
You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change
You will be responsible for providing guidance to our in-house Management Trainee
Should keep a close track of the NSAT Scores and the productivity of the team members
You are required to induct new joiners i.e Engineers and Team Leader about the technical support process.
Should Recognize high performance and reward accomplishment
Delegate tasks ,set deadlines and oversee day to day operations
Providing timely feedback to team members and resolve issues
Create an open communication culture and an inspiring team environment
Provide guidance ,training and mentoring to team members to improve the productivity
Responsible for developing strategy on how to approach tasks and develop a plan to accomplish them
Lead by Example in professionalism ,Communication and technical Expertise
Qualifications and Experience
Graduate with minimum 5-6 years of Experience as Team Manager in Technical Support process.
Should have good knowledge in MS office