Team Lead, Credit Controller, Asia

Primary Details Time Type: Full time Worker Type: Employee To manage and working with business units who are responsible for collecting, settling and allocating debtor and creditor transactions. Responsible for the day-to-day running of the Credit Control unit, ensuring effectiveness and efficiency of the workflow is maintained and debt balances are maintained at healthy level. The Opportunity: To manage and working with business units who are responsible for collecting, settling and allocating debtor and creditor transactions. Responsible for the day-to-day running of the Credit Control unit, ensuring effectiveness and efficiency of the workflow is maintained and debt balances are maintained at healthy level. Your New Role : Awareness and understanding of the annual business plan for the Division(s) your role support. To own and be accountable for Credit Control Business Plan. Take ownership of the ledger and ensure that all avenues are explored to collect any outstanding debt. Analyze all credit control related data (inwards or outwards, closed or unclosed), identifying problem areas and acting on those problems accordingly. Monitor, process and allocate all cash receipts (RI collections and Premiums) within agreed timelines. Process, allocate and notify all QBE entities of their respective shares of RI collections and Premiums. Input and monitor data to ensure database information is current and accurate. Track potential and future bad debtors and cash collection issues to ensure that each entity maximizes any recovery. Control and investigate aged debt to ensure this is kept to a minimum. Identification, reconciliation and clearance of unallocated cash amounts. Referral of inwards or outwards technical queries back to the underwriting teams or outwards R/I team as appropriate. Identify and document all unrecognized inward cash or items that are experiencing collection difficulties to ensure these are escalated at the earliest opportunity. Instill and supervise a process that ensures the timely and accurate collection of unsettled debt to achieve effective credit control. Ensure appropriate, concise and timely reports are produced to support and compliment the business plan objectives and measure the current position against their requirements. Monthly review and reconcile debtors reports and periodical review of trade reconciliation for brokers / co-insurer/reinsurer statements to provide accurate management/financial information. Ensure all payments i.e refund premiums, settlement of co-insurance, RI premiums and commission are made on a timely basis and are accurate to maintain the reputation of QBE. Build and maintain strong effective relationships with internal and external stakeholders/customers to provide excellent customer focus. Raise and log all queries with appropriate RI teams, brokers and clients within an agreed timescale to discuss and resolve these queries and identify solutions. To maintain the reputation of QBE, and minimize both charges and other costs. Respond to telephone/email enquiries from customers in order to provide an excellent customer service. Oversee the regular reviews of the ledgers, unallocated cash, unclosed premiums and aged debt and broker, co-insurer and RI statements to ensure the reviews are carried out by the credit control teams as per the agreed procedures. Provide accurate and timely recommendation on instalment and settlement packs to superior to support and inform decision making. Generate a detailed quarterly report of the business units performance and achievements and the areas for concern, to support and inform decision making. Reduce and limit the volume and value of unallocated cash items in statement of accounts. Responsible for work allocation within the team. Set targets and regularly monitor individual business units progress to support achievement of targets and quality of the service within specified levels. Manage and lead team to ensure the overall output and quality of the service provided by is within specified levels and business requirements are achieved. Motivate, develop and appropriately train the team to ensure high standards of performance are met.Support the continuing personal and professional development of all team members in line with their PMP and PDPs. Recognize situations that require escalation and provide recommendations for resolution. About You: 7+ years finance or accounting experience with Significant experience of working in a credit control team. Previous experience of managing a credit control team is desirable. Experience within Insurance environment Data handling and manipulation. Problem solving and decision making skills. Sufficient systems skills to be able to use and further develop Credit Control database and reporting systems. Strong people management skills to enforce discipline and process control, handle low level conflict and facilitate resolution. Ability to recognize budgets and be measured against them. Ability to work to strict deadlines and work under pressure. Knowledge of IT systems such as Word, Excel and other Microsoft Office Applications. Very Good level of knowledge of Credit Control functions, processes and systems. Knowledge of external Finance Providers and portal About QBE What if you could have a positive impact – at work and in the world? At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact. QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion. Benefits Excited to share our comprehensive benefits package at QBE! 🌟 🌟 Flex and hybrid working options 🏡 Work from home policy 👨‍👩‍👧 Paternity leaves matching with maternity leave 🧘‍♀️ Well-being programs 💰 Pensions 🩺 Medical benefits 🌍 Globally, access to online learning via LinkedIn Learning 👪 On top of annual leaves, 3 additional days off (Family care leaves) 📚 Study leave 💍 Marriage leave 🎁 Internal Appreciation program with points to redeem nice merchandize and life experiences Join us and enjoy a work environment that values your well-being and personal growth! 🌟 #EmployeeBenefits #WorkLifeBalance #CareerDevelopment Join us now, so you can be part of our success – and we can be part of yours. Your career at QBE — Let’s make it happen. Skills: Adaptability, Analytical Thinking, Communication, Credit Analysis, Critical Thinking, Customer Value Management, Financial Accounting, Financial Data Reporting, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Process Improvements, Risk Management, Transaction Systems Application Close Date: 29/06/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.