Team Lead - CDI

Who we are Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network. Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! Visit www.arcadia.com. HQ: Washington, DC >$1B Valuation; >$500M of Capital raised since inception Job Description – Team Lead Position Summary: The Custom Data Integration (CDI) team is the operational backbone that enables Arcadia to ingest and standardize utility data beyond the limits of its core product and automation layer. The team handles non-standard customer needs including integrations with sustainability platforms (e.g., Envizi, ESPM, NZC), custom data deliveries and reports, and processing of indirect, non-standard, landlord, and edge-case bill formats through specialized internal workflows. As the CDI Lead, you own the Chennai CDI pod end-to-end — throughput, quality, team capability, and operational alignment with India- and US-based Product, Engineering, Customer Success, Project Manager and Data Engineering teams. You are accountable for converting highly unstructured and non-standard requirements into standardized, audit-ready outputs that support customer sustainability reporting, billing audit workflows, and compliance needs. This is a working-leadership role, not pure people management. You will personally own the most complex projects end-to-end, while DAs and SDAs run simpler projects under your coaching and review. You will design SOPs, onboarding workflows, QA frameworks, and delivery standards across both one-time and recurring engagements — and continuously identify automation opportunities to reduce manual dependency. Key Responsibilities Operational Ownership Own CDI throughput, quality, and TAT adherence across standard and custom workflows, if applicable. Manage intake queues, balanced workload allocation, and capacity planning across DAs and SDAs based on complexity and priority. Ensure timely delivery of CDI projects, from new customer onboarding to recurring custom workflows Run structured operational cadences; proactively manage risks and escalations. Data Quality & Process Governance Define and enforce QA standards across all utility data processing workflows. Build SOPs, exception-handling frameworks, and decision trees for complex and ambiguous scenarios. Ensure all manual interventions are traceable, auditable, and consistent across team members. Drive root-cause analysis and partner with R&D and/or RevOps on systemic fixes. Team Leadership & Development Lead hiring, onboarding, coaching, performance management, and capability building for DAs and SDAs. Build team capability to independently handle complex and non-standard customer requirements. Establish structured skill progression paths (DA → SDA → Lead) to support long-term team stability and retention. Conduct structured 1:1s and performance reviews aligned to organizational cycles. Cross-Functional Collaboration Act as the single point of ownership for CDI delivery across India and US stakeholders. Partner with India/US counterparts and different stakeholders on customer escalations, onboarding handoffs, and edge-case triage. Translate operational complexity into structured feedback for Product and Engineering to reduce manual dependency over time. Maintain written-first communication across Slack, Jira, and Confluence. Automation & Scale Identify repetitive manual workflows suitable for automation or standardization. Build lightweight automations within the team (Python, SQL, scripting) for small-volume work that doesn't warrant an Engineering build. Collaborate with Engineering/Product to prioritize larger automation initiatives based on operational impact and customer value. Reporting & Metrics Own operational dashboards covering throughput, TAT, error rates, rework %, and exception trends. Provide weekly and monthly performance updates to leadership. Forecast capacity needs against customer demand and complexity mix. Required Experience & Skills Experience 5+ years in data operations, solutioning, data integration, or data quality roles, including 2+ years leading a team of 5 or more. Experience in SaaS, data platforms, or operations-heavy environments with direct customer impact. Demonstrated exposure to offshore–onshore collaboration with US stakeholders. Technical & Domain Skills Strong SQL for analysis, validation, and debugging. Working Python — able to write scripts that automate repetitive work, parse files, and transform data. Engineering-grade depth not required. Advanced Excel/Google Sheets for operational analysis. Experience with Jira, Confluence, and structured operational workflows. Understanding of document-heavy workflows (PDF/OCR extraction, parsing, structured transformation). Exposure to utility, energy, billing, or similar unstructured data domains is highly desirable. Operational & Leadership Strengths Proven ownership of SLAs across complex, variable workflows. Strong systems thinking — able to convert operational chaos into structured, repeatable processes. Excellent written communication for cross-time-zone execution. Calm, structured decision-making under escalation. Nice to Have Experience in sustainability, ESG, or clean energy domains. Hands-on integration experience with platforms such as Envizi, ESPM, NZC, etc. Familiarity with utility billing constructs (statement data, tariffs, demand charges, interval data). Experience scaling operations teams from early-stage to mid-size structures. Benefits: Competitive compensation based on market standards. We are working on a hybrid model with remote first policy Apart from Fixed Base Salary potential candidates are eligible for following benefits Flexible Leave Policy Office is in the heart of the city in case you need to step in for any purpose. Medical Insurance (1+5 Family Members) We provide comprehensive coverage including accident policy and life Insurance. Annual performance cycle Quarterly team engagement activities and rewards & recognitions L&D programs to foster professional growth A supportive culture that values diversity, empathy, teamwork, trust, and efficiency Eliminating carbon footprints, eliminating carbon copies. Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. Thank you