Team Lead (BPO) - French (Remote)

WorkNomads is on the hunt for a BPO Team Lead with French to join our team! Who We Are: We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country. Remote engineering services, global impact — expert engineering, design, and business talent in cross-disciplinary project teams. Diversity celebrated — 40+ nationalities, 4 continents, one team. Continuous growth — we invest in you: projects, coliving, community, pushing you beyond what you thought possible. Your mission at WorkNomads: Lead, supervise, and motivate a team of sales agents to consistently meet or exceed KPIs (generated revenue, conversion, sign ratio, productivity). Monitor and analyze performance metrics, conduct quality audits, and deliver constructive feedback and coaching. Plan and manage schedules, ensuring adequate coverage and minimal shrinkage. Act as the primary escalation point, resolving complex issues and maintaining service excellence. Assist agents with basic IT issues & file IT tickets for more complex issues Provide real-time floor support and guidance to agents during active operations. Identify process inefficiencies, recommend and implement improvements. Collaborate with clients and internal teams to align on SLAs, expectations, and performance targets.