Tapestry Team Clinical Support Analyst

Job Description This is a remote position. About Us At Ellit Groups , we’re redefining what it means to build a career in Healthcare IT. While many consultants move from project to project, we offer something different — stability, growth, and purpose . As a woman- and minority-founded organization , Ellit Groups partners with leading provider and life sciences organizations across the country to deliver end-to-end healthcare IT services — from advisory and implementation to optimization, training, and support. Our success is built on the strength and diversity of our team, where every perspective adds value and drives innovation. We’re proud to hire talented professionals into salaried, benefited roles — not just short-term contracts. As part of our team, you’ll have: Security & Stability: Priority redeployment between engagements, ensuring continuity and peace of mind. Growth & Belonging: Structured performance reviews, mentorship, and leadership support to help you achieve your goals. Benefits that Care: Comprehensive medical, dental, and vision coverage, paid time off, and 401(k) participation. Purpose-Driven Work: Every project you touch advances healthcare delivery and improves patient experiences. Join a company that invests in your success and empowers you to make a difference. Don’t just work project to project — build your future with Ellit Groups. Position Summary Our client is seeking a Clinical Support Analyst to support Tapestry-based referral, authorization, order routing, work queues, CRMs, provider portal, provider maintenance and Tapestry Link workflows. Assist their Managed Care Health Plan with support and system build and Utilization Management projects. Key Responsibilities Build and maintain referral and authorization workflows. Build and maintain orders and work queues Support utilization management workflows including Epic 278R. Maintain CRM records for member tracking and documentation. Support order routing and linkage with UM tasks. Troubleshoot Provider Portal and Tapestry Link issues. Manage security access and user templates. Participate in testing cycles and upgrades. Requirements Required Epic Tapestry Certification: Epic Referrals and Authorizations Additional Desired Certifications: Epic Tapestry Claims and Contracts Administration Epic Tapestry CRM (Cheers) Administration Epic Benefits Engine for Tapestry Epic Tapestry Link Qualifications: 3+ years of experience with UM/referrals/Tapestry as an Analyst Build Experience working in a managed care or shared instance environment. Strong analytical, communication and collaboration skills.