Talent Experience Team Leader

Our Talent Acquisition Operations team are now looking for a Talent Experience Team Leader to create exceptional candidate journeys and lead a high-performing team. At Harrods, we are committed to delivering unforgettable experiences - and that starts before day one. As our Talent Experience Team Leader, you will play a key role in shaping how candidates experience our brand, ensuring every interaction reflects the excellence we are known for. Leading a team of Talent Experience Coordinators, you’ll bring energy, care, and precision to every stage of the candidate journey. About the Role In this role you will be responsible for leading and developing a team dedicated to delivering a best-in-class candidate experience across the recruitment lifecycle. Reporting to the Talent Acquisition Operations Manager, you will oversee day-to-day operations, manage workloads and service levels, and ensure every candidate touchpoint is delivered to the highest standard. You will act as the guardian of the candidate journey, ensuring seamless coordination of interviews, communication, and hiring processes, while also supporting wider Talent Acquisition goals and operational enhancements. You will continuously review and refine existing processes, identifying efficiencies and elevating both the candidate and stakeholder experience. Lead, coach and develop a high-performing Talent Experience team. Oversee interview scheduling, candidate communications and recruitment administration. Act as an escalation point for complex candidate queries. Partner with Talent Acquisition Partners and hiring managers to support hiring activity. Monitor SLAs, team performance and workload distribution. Drive process improvements and ensure best practice across systems (including Workday). Support the delivery of assessment centres and recruitment events. Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role. About You You will be a passionate people leader who thrives on delivering exceptional service and creating meaningful experiences. With a strong focus on quality and continuous improvement, you will bring both a strategic mindset and hands-on approach to supporting your team and stakeholders. You will be confident managing competing priorities in a fast-paced environment, while maintaining outstanding attention to detail and a commitment to excellence. You will have proven experience leading and developing a team, inspiring high performance and collaboration. You will be passionate about delivering exceptional candidate experiences and upholding high service standards. You will be an excellent communicator, able to build strong relationships with candidates, colleagues, and stakeholders. You will be proactive and solutions-focused, confident managing challenges and resolving complex issues. You will be highly organised, with strong attention to detail across processes and data. You will be comfortable using data and insights to monitor performance and drive improvements. You will be adaptable and resilient, able to thrive in a dynamic, fast-paced recruitment environment. About Us Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods. Additional Information: Time Type: Permanent Department: Talent Acquisition Operations (Rebecca Higson)