Support Technician - on call

ProForce LLC is a wold-class provider of technology solutions for businesses, individuals and institutions. Privately held in Wyoming, Michigan, the company was founded in 2011. The core of our business is focused on providing our customers with affordable technology solutions and services. From planning and budgeting to implementing technology, we provide a broad range of customized solutions. Mission: ProForce is committed to helping create, design, and distribute the products and services which drive business. Our goal is to ensure that technology is an asset for you, not a problem. As your technology partner our business grows with you. Values: At ProForce our values are deeply based in our commitment to our community, our customers and our employees. Our focus is not solely on the bottom line of our company; we actively give back to our community and actively encourage our employees to do the same. We firmly believe that in order to be a successful company, an organization has a true responsibility to use its resources and influence to make a positive impact on the community. We actively strive to promote integrity, mutual respect, openness, and honesty, at an individual and company level. Because of this we actively welcome constructive criticism, push for continual self-improvement and strive for personal and professional excellence. Our deep sense of community means we strive to work in an ethical manner. We hold ourselves accountable to our customers, our employees and our community. Our on call support technicians help us fill the gaps in our workforce, as needed, when projects require additional skilled labor. The support technician will be required to preform some work on site. This particular position, will cover the eastern portion of Michigan, and possibly northern Ohio. You will be assisting with the installation of network equipment, IP and coaxial based surveillance cameras, point of sale systems, routers, switches, servers, and other related equipment. Once you have submitted your resume, if you are initially selected, you will be asked to complete a job related survey and skill-set test. Candidates who feel they are still interested and pass the assessment will move on to the interview stage. Please be aware that this job will not be run out of a field office, it will be home based. Degree, certification, solid work experience or ability to pass our testing(if applicable) Clean criminal background (having a felony does not necessarily disqualify you) Clean driving record (if required for position) Knowledge and experience of customer service practices Related experience and training Working knowledge of fundamental operations of relevant software, hardware and other equipment such as routers, switches, modems, wireless access points. Ability to use: Remote support software (VNC, Teamviewer, RDP, etc) Testing equipment, such as: Cable testers or certifiers Multimeters Toner and probe WiFi analyzer Other related equipment Ability to complete networking; such as pulling cable, in open environments , closed environments , drop-ceiling, outside, on buildings or roofs, etc; terminating cables, installing in wall and surface mount jacks; perform basic configurations of network equipment. Understanding of troubleshooting procedures and escalation of incident as needed. Understanding of Windows based systems and troubleshooting Experience with troubleshooting Windows Server based systems a plus Experience with troubleshooting Linux/Unix based operating systems not a requirement but a definite a plus Key Competencies Strong organizational skills and task prioritization Problem analysis and problem solving skills Adaptability Planning and organizing skills Strong attention to detail Willingness to learn and ask questions Ability to work with all personality types Ability to handle stressful situations in a calm and controlled manner Good time management skills and the ability to handle multiple tasks Capable of taking direction from senior staff Positive and professional Responsible and reliable Initiative Excellent oral and written communication skills Problem analysis and problem-solving Adaptability Attention to detail Ability to lift 50 pounds All your information will be kept confidential according to EEO guidelines.