Support Team Power Platform Consultant

About Us:

We are a global company with our head office located in Sydney, Australia. Our Delivery team is strategically spread across the globe, with established locations in the UK, Pakistan, Canada, and Australia.

This international footprint enables us to deliver innovative solutions and exceptional service to clients worldwide, leveraging the strengths and perspectives of a diverse, multicultural team.

We are seeking an experienced and energetic Support team Power Platform consultant to join our team.

Working for EPM Partners, you can expect:

• To be part of a team of 30+ developers
• Remote-based working
• Exposure to a variety of technologies and many learning opportunities
• Career progression path & Skills Development Plans
• Quarterly and Annual reviews
• Paid for Certifications
• Recognition of great work

The ideal candidate will have:

• The successful applicant must be based in the Philippines.
• The candidate is required to work Public holidays for either paid overtime or Time in lieu. (Unless cover can be arranged where possible).
• Ideally 3+ years of technical experience in Power Platform apps and tools.
• Advanced English-speaking proficiency.
• Able to work independently, proactively, and quickly.
• Highly organised and able to multi-task.
• Demonstrable client-facing experience.
• Demonstrates strong drive and a high level of perseverance.
• A proactive driver of using AI tools
• When needed, join Delivery squads to complete agile development sprints

Your Main Responsibilities will include:

• Be part of the Power Platform Support team (5 members), ensuring high-quality service delivery.
• Manage your own support queue, prioritize your own workload against SLA’s, and ensure timely resolution of incidents and service requests.
• Work with clients and internal stakeholders to understand support requirements, investigate issues, and coordinate resolutions.
• Attend and/or schedule client meetings when required.
• Fully supportive of AI opportunities and how advancements in AI can be leveraged

Technical Skills:

Shortlisted candidates will be asked to complete a self-assessment skills matrix. The level you assess yourself at must be what you are able to do.

The ideal candidate will demonstrate competency across the following technical areas (the more of these you bring, the better):

• Advanced Model Driven App development.
• Power Automate flow support, monitoring, and issue resolution.
• Plugin Development experience.
• Experience in Dataverse administration, security roles, business rules, and data management.
• C# Plugin troubleshooting and support of Dataverse server-side customizations.
• Canvas Apps and Custom Pages development experience, including Power Fx troubleshooting.
• Power BI experience.
• SSRS and Paginated reporting experience.
• Experience with JavaScript for Model-Driven App customizations.
• Integration support involving APIs, Azure services, and third-party systems.
• Solution deployment experience.
• SharePoint experience.
• Platform governance, security, and compliance best practices experience.
• Experience using AI tools such as Microsoft Copilot, GitHub Copilot, Claude, and ChatGPT to improve productivity and support processes is highly desirable.
• Project Online experience highly desirable.
• Azure DevOps Pipeline deployment setup experience is highly desirable.
• Advanced REACT experience is highly desirable.