Support Team Leader (Remote)

Support Team Leader (Remote) Agile Lab is a company founded in 2014 with the mission to create value for its customers in data-intensive environments through customisable solutions that establish performance-driven processes, sustainable architectures and automated platforms based on data governance best practices. Having delivered over 100 successful Elite Data Engineering initiatives, we have used this experience to create Witboost: a modular, technology-agnostic platform that enables modern organisations to discover, value and produce their data in both traditional environments and fully compliant Data Mesh architectures. With a highly skilled team of over 260 data engineers based in Europe, Agile Lab helps organisations with their data-driven transformation. Take a look at our handbook to discover our core values and processes. 💼 The opportunity: We are looking for a Support Team Leader (SRE II) to join our growing team. You will play a key role in maintaining the reliability, observability, and operational efficiency of enterprise-level distributed systems. In this role, you’ll coordinate a small technical team (3–4 people) in managing microservices in complex production environments. You will be involved in monitoring, incident management, release coordination, and performance tuning, with a strong focus on OpenShift platforms. You’ll also work closely with multiple cross-functional teams to ensure high availability and performance of our cloud-native services. This role includes on-call availability. 💰 RAL: 40K-50K 💻 Responsibilities: Ensure high reliability of microservices running in OpenShift / Kubernetes environments Lead and coordinate a technical team of 3–4 engineers for operational excellence Manage incident resolution and ticketing workflows via ServiceNow Collaborate with development teams to drive performance optimization and tuning Design, configure and maintain monitoring dashboards (Grafana, Prometheus, etc.) Coordinate with Service Control Room to maintain effective alerting and response Oversee release processes of new features, hotfixes, and updates in production 🛠️ Requirements: Proven experience in Application Maintenance Services (AMS) : minimum 2 years In-depth knowledge of OpenShift / Kubernetes and microservices in cloud-native environments Ability to technically and operationally lead a team of 3–4 people Experience in release management, monitoring, and incident resolution Excellent communication and cross-functional coordination skills Strong initiative, operational autonomy , and results-oriented mindset Fluency in Italian Monitoring & Observability : Grafana, Prometheus, Cloud/DevOps : OpenShift, GitLab, Jenkins Ticketing & ITSM : ServiceNow 🛠️ Requirements (Nice to Have): Degree in Computer Engineering, Computer Science, or a related field Data & Messaging : Kafka, MongoDB, Ignite Monitoring & Observability : Kibana, Jaeger, Datadog, OpenTelemetry 🙌🏻 We offer: 💻 Care about Work & Flexibility • Full remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende • Real work-life balance • Flexible working hours so no time tracking, no badge: we trust people to manage their time and focus on outcomes • Agile Nomads Experience : opportunity to work for 2 weeks abroad 📚 Care about Growth & Development • Training budget: €1,000 per year and 12 hours per month fully dedicated to your learning and growth • Structured career path with clear expectations and salary for each level • Opportunity to attend international conferences, with additional support for travel and accommodation • Buddy support during your first week to help you get started • A dedicated coach supporting your growth through regular 1:1s, focused on helping you choose the experiences that best match your ambitions 🧠 Care about Well-being • Stimulating environment focused on both professional and personal growth • Psychological support: 5 sessions fully covered by the company, with the option to continue therapy at a reduced rate, & mental health webinars with Unobravo 💰 Care about Benefits & Financial Support • Meal vouchers • Health insurance • Referral bonus if you bring people as talented as you • Company prizes 👨‍👩‍👧 Care about Family & Life • Extended parental leave, including +15 days fully paid by the company • Paid leave for children’s illness and additional support beyond standard policies • Childcare support: vouchers for daycare and babysitting services • Inclusive policies supporting all types of families 🎁 Care about Perks & Tools • Welcome pack with all the equipment you need to work • Corporate benefits portal with discounts on travel, fashion, technology and more 🏆 Care about Company & Culture • Turnover rate: 8.29% (below the market average), not by chance but thanks to clear career paths, ongoing feedback and real attention to people’s growth • Inclusive environment where you can truly be yourself, backed by our certifications in Gender Equality, Diversity & Inclusion and SA8000, reflecting our commitment to ethical and responsible working conditions • Company rated 4.8/5 for employee satisfaction on Glassdoor • Certified Great Place to Work three times in a row 😊 How we work: We don't like hierarchies: we work as a team; We don't like bureaucracies, we prefer sense of responsibility; We like data, certainly, so anything that is measurable; We want to make a positive change in our industry; Empathy, humility, collaboration, and willingness to challenge ourselves are the basis of our work. Please note: only candidates based in European time zones (CEST or similar) will be considered for this position. This position is open to all candidates, regardless of gender, and we strongly encourage applications from both male and female candidates pursuant to Art. 27 of Legislative Decree no. 198/2006, as well as those who identify themselves as non-binary or of any other kind. We are committed to fostering a diverse and inclusive workplace. C andidates who successfully complete our selection process will be included in the Agile Lab ranking, valid for six months Dipartimento Engineering Role Application Maintenance Remote status Fully Remote About Agile Lab We revolutionize how enterprises manage their Data & AI products at scale, making data business-actionable for humans and AI. Founded in 2013 Co-workers 300