Support Engineer

Akute Health is a modern, fast-growing EMR platform built for direct care, digital health, and specialty practices. We’re a small but ambitious team redefining how clinicians and patients interact with their data — combining thoughtful design, interoperability, and speed in a space that has lacked all three. We’re looking for our **first Support Engineer** — someone who’s equally excited to help customers succeed and dive deep into complex systems to understand _why_ something broke. You’ll be the bridge between our customer support team and our engineering team, investigating issues, fixing bugs, and making small improvements that keep our users delighted and confident in the product. --- ### **What You’ll Do** * **Triage and resolve technical issues** raised by our support team — ranging from front-end quirks to backend data or infrastructure bugs. * **Debug and fix bugs** in production and staging environments (Node.js, React, MongoDB, AWS, GCP). * **Write scripts and queries** (MongoDB, analytics, etc.) to investigate user reports or data inconsistencies. * **Collaborate with engineers** to document, reproduce, and fix higher-complexity issues. * **Monitor system health** across tools like PostHog, Sentry, Elastic APM, and AWS logs to identify root causes. * **Implement small product improvements** that come directly from customer feedback (e.g., UI tweaks, workflow refinements, automation scripts). * **Own the support engineering process** — help define how bugs are logged, investigated, and resolved as we scale. --- ### **What We’re Looking For** * 2–5+ years of experience in a software engineering or support engineering role. * Strong familiarity with **Node.js / Express**, **MongoDB**, and **React** (you’ll be hands-on). * Comfortable navigating logs and observability tools (PostHog, Sentry, Elastic, AWS CloudWatch). * Excellent debugging skills — you’re energized by tracking down a root cause. * A clear, concise communicator who can translate complex issues into simple language. * Comfortable in a fast-moving startup with little red tape and lots of autonomy. * Able to work independently with little direction, ability to understand & debug a large existing code base with several different applications, and minimal tools to help narrow down issues. * Bonus: experience in healthcare, EMR/EHR systems, or HIPAA-regulated environments. --- ### **Why Akute Health** * You’ll join a small, mission-driven team building a product clinicians _love_ using. * You’ll work directly with the CEO (who currently handles most support engineering) to design and own this function from the ground up. * You’ll have visibility across the entire stack and impact every user’s experience. * We move fast, ship often, and value curiosity, empathy, and craftsmanship. * This role provides significant upward mobility as it could grow into eventual management of a support engineering team. --- **To apply:** Send your resume, your github if you have any public repos that show recent commits, and a short note about a memorable bug or production issue you’ve debugged — and how you found the root cause.