Support and Configuration Analyst

About Inetum Inetum is a European leader in digital services. For businesses, public sector organizations, and society as a whole, the group’s 26,000 consultants and specialists work every day to create tangible digital impact: solutions that contribute to performance, innovation, and the common good. With a presence in 19 countries, working closely with local communities, and alongside its major software developer partners, Inetum supports organizations in their digital transformation challenges with proximity, flexibility, and responsibility. Driven by its purpose, Inetum champions a vision of technology that is useful and well-managed, capable of unlocking the full potential of organizations and society: “Let’s make tech right.” In 2025, the group generated revenue of 2.2 billion euros. More information at: www.inetum.com The Support & Configuration Engineer/Analyst will be involved in the upgrade and ongoing support of the MultiCash Banking Application within a large enterprise environment. The role focuses on supporting the migration process from version 4 to version 5, as well as handling client incidents and technical requests. This position combines technical troubleshooting skills with client-facing communication, ensuring smooth upgrades and proper functioning of the application across client environments. Responsibilities: Support the upgrade process of MultiCash application (v4 → v5) on client environments Investigate and resolve technical tickets/incidents reported by users Perform basic technical analysis (software & hardware) to identify root causes of issues Communicate with clients to: o understand technical requirements o explain compatibility constraints (e.g. OS requirements such as Windows versions) Ensure proper installation, configuration and functionality of the application Collaborate with internal teams to ensure adherence to project timelines Document solutions and update internal knowledge base when needed Previous experience in technical support / IT support / configuration role Technical understanding of software & hardware environments Ability to perform rudimentary technical analysis (not business analysis) Strong communication skills – ability to interact directly with clients Problem-solving mindset and adaptability Familiarity with operating systems (e.g. Windows compatibility topics) Experience with MultiCash / similar applications is a plus Category B driving license – preferred Working Conditions Remote work setup (team works predominantly from home) Occasional on-site presence may be required at the beginning Client visits mainly in Bucharest, with limited travel depending on team allocation Standard working hours Team & Project Contex t Team size: ~5 engineers + manager Fast-paced environment with ongoing upgrade activities Opportunity to work on a critical application roll Benefits: Full access to foreign language learning platform Personalized access to tech learning platforms Tailored workshops and trainings to sustain your growth Medical subscription Meal tickets Monthly budget to allocate on flexible benefit platform Access to 7 Card services Wellbeing activities and gatherings